Dummy content not displaying correctly

Hi XTEMOS team,

I recently installed your theme and followed all the instructions form your website for importing de dummy content.

After setting a coming soon page, the dummy content displays worng when I try to look at it. I don´t have any content on the page since I just started to build it.

When I access the page by typing the url in another device it displays the coming soon page correctly, but as an admin I can´t see any content. Even if I set another page as default in settings/reading I get the same results.

Attached are some images of how it looks.

Thanks in advance for your support.

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Hello,

Thank you so much purchasing our theme and contacting our support center.

It is strange that menu was not imported correctly. But the only one way to test how it works is possible if you will give us your FTP credentials and access to the database so we could clear everything and install from scratch.

Kind Regards
XTemos Studio

Hi,

Thank you so much for your reply. Could you please guide me on how to give you FTP credentials and access to the data base please?

Do you mean access to WordPress as an admin?

Best regards.

Hi,

No, we don’t mean WordPress admin access. You can ask your hosting providers for FTP and database access.

Regards

Hi,

Thanks again for the support. I already contacted my hosting provider and here are the credentials and access to the database.

Let me know how to proceed or if you need anything else.

Best regards.

Hello,

We have found a bug and fixed it on your website. Your new login password is the same as to your database.

The fix will be included in the next update.

Great!

Thanks for your support, it was very efficient. The theme is working now.

Best Regards.

You are welcome, we are always happy to help you, write us when you have any difficulties or issues with our theme.

And we would be glad if you will rate our theme with 5 stars on Theme Forest in case you are satisfied with our theme and customer service http://themeforest.net/downloads

Thank you in advance 🙂

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