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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #430800

    oblev.net
    Participant

    I’m getting critical error on this website and my website is down. Please check the attached images to understand batter.

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    #430808

    oblev.net
    Participant

    in woo-commerce status there is also showing an error, I’ve attached the screenshot.

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    #430810

    oblev.net
    Participant

    Recovery Mode (Expiring in 16 hours)

    #430824

    Hello,

    As for the Woocommerce error, it is a warning. It means that Woocommerce updated the templates and WoodMart templates would also be updated in the nearest release. Your site would work without any problems till update.

    I see you do have not a parent theme. Please upload the parent theme and let us know if the problem remains.

    If you have any questions please feel free to contact us.

    Best Regards

    #430826

    oblev.net
    Participant

    My website was having both parent and child theme but now the parent theme can’t be installed. You can see in the screenshot attached. Please help me as this is very important and my website isn’t working.

    #430827

    oblev.net
    Participant

    Sowing the error that “the theme failed to load properly and was password within the backend. Screenshot attached.

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    #430831

    oblev.net
    Participant

    Showing that theme couldn’t be resumed because it has fatal error

    #430846

    oblev.net
    Participant

    I some how resolved the issue and it was because of permalinks htaccess but now I’ve lost some settings of the theme, the main navigation menu is missing and footer and other widgets settings are lost but maybe other settings also… Can please tell me that how can I get settings back? I asked my webhost to provide me the backup. And also please tell me that should I activate the woodmart child theme or the woodmart parent theme.

    #431058

    Hello,

    Please check the theme settings backups and try to select one of the versions: https://gyazo.com/b03927caf17f4c84b87920b1df081531

    If it does not work, you will need to restore manually the settings.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)