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Editing the cart quantity is removing item from cart
- This topic has 19 replies, 3 voices, and was last updated 2 weeks, 4 days ago by
Artem Temos.
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January 10, 2025 at 2:52 pm #628794
kidsdial4ParticipantSteps to reproduce:
1. Add any item to cart
2. Edit the cart quantity (try to add a number without using + and -)
3. Observe that product is removed from the cartJanuary 13, 2025 at 10:11 am #629133
Hung PhamKeymasterHi kidsdial4,
Thanks for reaching to us and appreciate your patience.
Sorry, but your question is a bit unclear to me. Please describe in more details, this will allow me to thoroughly investigate and address your concerns in a more efficient.
Regards,
January 13, 2025 at 10:46 am #629170
kidsdial4ParticipantPlease check this video : https://jmp.sh/s/s5ErHB7JoNZpnrIZnpC5
in cart page, in the “QTY” textfield, please enter any number and “enter button in keyboard” , do not use “+ or – ” to increase /decrease qty., please use “enter” button in keyboard, than all cart items will be deleted.
Please resolve it .
January 13, 2025 at 3:18 pm #629290
Hung PhamKeymasterHi kidsdial4,
It does not an issue. Also, it requires a complicated customization is out of our basic support.
Thanks for understanding our limitations. Let me know if you have any questions.
Kind Regards,
January 13, 2025 at 4:24 pm #629326
kidsdial4ParticipantHi,
Our Tester reported it is an issue , as because why the cart will be cleared when we tried to update the quantity through “enter” button in keyboard ? it should not happen right ?
And this issue is not there in your theme demo link :
https://woodmart.xtemos.com/cart/demo/medical/
so please resolve this issue.
January 14, 2025 at 9:38 am #629481
Hung PhamKeymasterHi kidsdial4,
Could you please check how it works with some default WordPress themes like WooCommerce Storefront?
Let me know the result.
Kind Regards
January 17, 2025 at 11:03 am #630495
kidsdial4Participantit works fine in default twenty twenty five themes.
Pleae check video here : https://jumpshare.com/s/aZFp2VG3b944y5rat5nQ
please resolve soon
January 17, 2025 at 11:04 am #630496
kidsdial4Participantvideo url here : https://jumpshare.com/s/aZFp2VG3b944y5rat5nQ
please resolve soon, i have attached credentials in private content
January 17, 2025 at 6:40 pm #630660
Hung PhamKeymasterHi kidsdial4,
So you want to remove + and – buttons?
Regards,
January 17, 2025 at 6:44 pm #630661
kidsdial4ParticipantNo
We do not want to remove + or – , but if you enter the number inside qty text box and click on enter, the item will be deleted from cart. but that should not happen.
January 20, 2025 at 9:33 am #630983
Hung PhamKeymasterHi kidsdial4,
Thanks for your patience.
It didn’t work like that on my end. Please see recorded video for better understanding https://go.screenpal.com/watch/cTVY1ynfjS7
Regards,
January 20, 2025 at 9:50 am #630992
kidsdial4ParticipantThankyou so much for sharing the video.
It ll work for 1st time when you enter “QTY” and click on “ENTER” button.
But if you try for 2nd or 3rd time, “it ll clear the cart”. Please try 2 or 3 times and resolve this issue.
Here is video : https://jumpshare.com/s/sJ1yPCaxxrK891vgCF5w
January 21, 2025 at 6:15 am #631345
Hung PhamKeymasterHi kidsdial4,
Thanks for your patience.
Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.
Regards,
January 21, 2025 at 7:43 am #631362
kidsdial4ParticipantHi
I got the exact issue.
1)Add items to cart
2)Go to cart page
3)Update the qty to “20”4)Now remove the “QTY” to enter new “QTY” say 10, than cart ll be cleared because when we remove the QTY, at that moment, it ll be blank in the “QTY” field, so page ll refresh automatically thinking “0” qty, so it ll clear cart.
Also If you try to update 20 => 10, than If you remove just “2” to replace “1” by keeping 0 , than also item ll clear cart
Solutions :
Cart should not clear even if qty is “0”
or
any other solution from your side.please check video of woodmart demo website url in below link :
January 22, 2025 at 5:27 pm #631894
Hung PhamKeymasterHi kidsdial4,
If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.
Regards,
January 22, 2025 at 5:34 pm #631898
kidsdial4Participanthi
this issue is not there with default theme. it is there in woodmart theme only. also i saw the same issue in your woodmart demo website also , so please resolve this as soon as possible.
https://jumpshare.com/s/bFjR0EXg0uX941ervq6y
steps to reproduce :
1)Add items to cart
2)Go to cart page
3)Update the qty to “20”4)Now remove the “QTY” to enter new “QTY” say 10, than cart ll be cleared because when we remove the QTY, at that moment, it ll be blank in the “QTY” field, so page ll refresh automatically thinking “0” qty, so it ll clear cart.
Also If you try to update 20 => 10, than If you remove just “2” to replace “1” by keeping 0 , than also item ll clear cart
Solutions :
Cart should not clear even if qty is “0”
January 23, 2025 at 9:34 am #632039
Hung PhamKeymasterHi kidsdial4,
I’ve passed this topic to one of our developers, and I will let you know once get an answer.
Thanks for your patience.
Best Regards,
January 23, 2025 at 1:59 pm #632169
Hung PhamKeymasterHi kidsdial4,
It’s not a problem. This is all due to the fact that it has the
Update cart on quantity change
option enabled, which automatically updates the cart when a change is made. You can disable this option and then it will work as if it were the default theme.Regards,
January 23, 2025 at 2:22 pm #632183
kidsdial4Participantfrom where i can disable this option : “Update cart on quantity change”
January 26, 2025 at 2:25 pm #632833
Artem TemosKeymasterHello,
You can disable this in Theme Settings -> Shop -> Cart.
Kind Regards
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