Home Forums WoodMart support forum Editing the cart quantity is removing item from cart

Editing the cart quantity is removing item from cart

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • #628794

    kidsdial4
    Participant

    Steps to reproduce:
    1. Add any item to cart
    2. Edit the cart quantity (try to add a number without using + and -)
    3. Observe that product is removed from the cart

    #629133

    Hung Pham
    Keymaster

    Hi kidsdial4,

    Thanks for reaching to us and appreciate your patience.

    Sorry, but your question is a bit unclear to me. Please describe in more details, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    #629170

    kidsdial4
    Participant

    Please check this video : https://jmp.sh/s/s5ErHB7JoNZpnrIZnpC5

    in cart page, in the “QTY” textfield, please enter any number and “enter button in keyboard” , do not use “+ or – ” to increase /decrease qty., please use “enter” button in keyboard, than all cart items will be deleted.

    Please resolve it .

    #629290

    Hung Pham
    Keymaster

    Hi kidsdial4,

    It does not an issue. Also, it requires a complicated customization is out of our basic support.

    Thanks for understanding our limitations. Let me know if you have any questions.

    Kind Regards,

    #629326

    kidsdial4
    Participant

    Hi,

    Our Tester reported it is an issue , as because why the cart will be cleared when we tried to update the quantity through “enter” button in keyboard ? it should not happen right ?

    And this issue is not there in your theme demo link :

    https://woodmart.xtemos.com/cart/demo/medical/

    so please resolve this issue.

    #629481

    Hung Pham
    Keymaster

    Hi kidsdial4,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront?

    Let me know the result.

    Kind Regards

    #630495

    kidsdial4
    Participant

    it works fine in default twenty twenty five themes.

    Pleae check video here : https://jumpshare.com/s/aZFp2VG3b944y5rat5nQ

    please resolve soon

    #630496

    kidsdial4
    Participant

    video url here : https://jumpshare.com/s/aZFp2VG3b944y5rat5nQ

    please resolve soon, i have attached credentials in private content

    #630660

    Hung Pham
    Keymaster

    Hi kidsdial4,

    So you want to remove + and – buttons?

    Regards,

    #630661

    kidsdial4
    Participant

    No

    We do not want to remove + or – , but if you enter the number inside qty text box and click on enter, the item will be deleted from cart. but that should not happen.

    #630983

    Hung Pham
    Keymaster

    Hi kidsdial4,

    Thanks for your patience.

    It didn’t work like that on my end. Please see recorded video for better understanding https://go.screenpal.com/watch/cTVY1ynfjS7

    Regards,

    #630992

    kidsdial4
    Participant

    Thankyou so much for sharing the video.

    It ll work for 1st time when you enter “QTY” and click on “ENTER” button.

    But if you try for 2nd or 3rd time, “it ll clear the cart”. Please try 2 or 3 times and resolve this issue.

    Here is video : https://jumpshare.com/s/sJ1yPCaxxrK891vgCF5w

    #631345

    Hung Pham
    Keymaster

    Hi kidsdial4,

    Thanks for your patience.

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Regards,

    #631362

    kidsdial4
    Participant

    Hi

    I got the exact issue.

    1)Add items to cart
    2)Go to cart page
    3)Update the qty to “20”

    4)Now remove the “QTY” to enter new “QTY” say 10, than cart ll be cleared because when we remove the QTY, at that moment, it ll be blank in the “QTY” field, so page ll refresh automatically thinking “0” qty, so it ll clear cart.

    Also If you try to update 20 => 10, than If you remove just “2” to replace “1” by keeping 0 , than also item ll clear cart

    Solutions :

    Cart should not clear even if qty is “0”
    or
    any other solution from your side.

    please check video of woodmart demo website url in below link :

    https://jumpshare.com/s/VypyLm17EYuKE5X69kNh

    #631894

    Hung Pham
    Keymaster

    Hi kidsdial4,

    If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

    Regards,

    #631898

    kidsdial4
    Participant

    hi

    this issue is not there with default theme. it is there in woodmart theme only. also i saw the same issue in your woodmart demo website also , so please resolve this as soon as possible.

    https://jumpshare.com/s/bFjR0EXg0uX941ervq6y

    steps to reproduce :

    1)Add items to cart
    2)Go to cart page
    3)Update the qty to “20”

    4)Now remove the “QTY” to enter new “QTY” say 10, than cart ll be cleared because when we remove the QTY, at that moment, it ll be blank in the “QTY” field, so page ll refresh automatically thinking “0” qty, so it ll clear cart.

    Also If you try to update 20 => 10, than If you remove just “2” to replace “1” by keeping 0 , than also item ll clear cart

    Solutions :

    Cart should not clear even if qty is “0”

    #632039

    Hung Pham
    Keymaster

    Hi kidsdial4,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Thanks for your patience.

    Best Regards,

    #632169

    Hung Pham
    Keymaster

    Hi kidsdial4,

    It’s not a problem. This is all due to the fact that it has the Update cart on quantity change option enabled, which automatically updates the cart when a change is made. You can disable this option and then it will work as if it were the default theme.

    Regards,

    #632183

    kidsdial4
    Participant

    from where i can disable this option : “Update cart on quantity change”

    #632833

    Artem Temos
    Keymaster

    Hello,

    You can disable this in Theme Settings -> Shop -> Cart.

    Kind Regards

Viewing 20 posts - 1 through 20 (of 20 total)