Elementor and image issues

Hi

I have 2 image issues with Elementor. On the frontend I cant add a image. When I click to add it nothing happens.

The other issue is when I wont to add a product image for a new product I can choose it but it does not show anywhere.

I have the latest template updat incl patch and I have deleted the cache in the browser and I have tried both firefox and Chrome.

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello

I did as suggested and the error is the same in both themes.

br.

Hello,

It means that WoodMart does not influence the issue or cause the error.

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has been resolved, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello

Thx, I did that and I could choose an image but as you can see most of the images incl. the one selected crashed on the site. So must be a bigger issue unfortunately.

best regards

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Thx and done.

br.

Hello,

I do not see any problems now: https://gyazo.com/e35f10292f7490e54e7a94054b725181

Please try to reload the images of the main product.

If you have any questions please feel free to contact us.

Best Regards

Hi

I dont know if it is because I first updated Elementor plugin but I can still not add images in the frontend with elementor and in the backend the problem with main product image still excist as well.

br.

Hello,

Please provide the page URL I will double-check.

If you have any questions please feel free to contact us.

Best Regards

Hi

It is the frontpage and the product that I have linked to in the private content section. Thx.

Best regards

Hello,

I do not see this tab in this page, Please make sure you have added the featured (main) image to every product: https://gyazo.com/0e370d9efd1f7740e53d9506e9774518

If you have any questions please feel free to contact us.

Best Regards

That is exactly the problem when I choose a image as the featured (main) image it is not saved when I click saved it is still blank.

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi

I confirm you can do that, thx.

best r.

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

Hello

I have change it (please see the attached screenshot). It did not fixed it and I have updated all the patches and cleared the cache and tried with a new photo same issue both places.

Best regards

Hello,

When your URL was not correct your images were uploaded with HTTP, now Your media library is empty: https://gyazo.com/39365b0041487d044bae23ff4f32bbc7

You need to upload images to the Media Library and then add them to products and other places.

If you have any questions please feel free to contact us.

Best Regards

Hello

I have been using WordPress for over a decade so I am well aware of that and I have also uploadet new photo AFTER I made the changes to https and the error still excist.

I have added 2 screenshots showing there are a lot of images in the medialib.

br.

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Hello,

I have checked that issue on the default theme and there is the same issue, the product image cannot be uploaded there as well, therefore, it’s not something caused by our theme because it on the default theme the same issue so I suggest you contact with WooCommerce support team for further solutions.

If you have any questions please feel free to contact us.

Best Regards

Hello

ok thx.

br.

You are welcome!

Wish you a wonderful day!

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