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Elementor ( Critical error)

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  • #599843

    ravelmeli2
    Participant

    Hello! When I try to modify a product file on my shop with elementor I get this error message “There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.”
    I’d like to point out that all other pages such as page collectons and blog posts and the like are editable. I had to deactivate and reactivate all the plugins on the site but I still get the error message.

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    #599871

    Artem Temos
    Keymaster

    Hello,

    Please disable all plugins that are not related to our theme temporarily and update the theme to the latest version.

    Kind Regards

    #600222

    ravelmeli2
    Participant

    I have followed your recommendation to the letter, but there has still been no positive change.

    #600263

    Artem Temos
    Keymaster

    As we can see, all plugins are still turned on. Please keep them disabled so we can investigate the issue from our end.

    #600422

    ravelmeli2
    Participant

    I have just deactivated the plugins in question.

    #600456

    Artem Temos
    Keymaster

    Could you please clarify what page or post should we edit to see the error?

    #600557

    ravelmeli2
    Participant
    #600640

    Artem Temos
    Keymaster

    We have fixed this issue on your website. Please test how it works now.

    #600872

    ravelmeli2
    Participant

    I’m delighted to hear that the problem has been resolved. However, in the interests of understanding and learning, I’d like to find out more about the situation. Could you tell me what the source of the problem was and what steps were taken to resolve it? This information would be invaluable if I had to deal with a similar situation in the future. Your feedback would help me to better manage this type of difficulty should it arise again.

    #601203

    Artem Temos
    Keymaster

    The deleted (non-existent) product https://monosnap.com/file/YyjEZKSSWazLMnjvCqTLCT4FdiInGQ was selected in the settings, we deleted it and everything worked

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Viewing 10 posts - 1 through 10 (of 10 total)