this support is very poor, please refund me, I am from EU under our legislation we can get a refund no matter what.
In the European Union, consumer protection laws provide strong rights for refunds, particularly under the Consumer Rights Directive (2011/83/EU) and the Digital Content Directive (2019/770/EU). These laws can help if the digital product (such as a WordPress theme) does not work as described, including compatibility issues with Elementor.
Key EU Legislation for Refunds:
Consumer Rights Directive (2011/83/EU)
Grants a 14-day right of withdrawal for digital purchases unless the consumer has agreed to immediate download and waived their right to cancel.
If a product is defective, does not work as advertised, or lacks compatibility that was promised, consumers may still be entitled to a refund.