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Elementor Form Submission Reloads the Page and Not Submitting

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #686335

    Lari
    Participant

    Hello dear support,

    I am reaching out because I have a little yet urgent problem with the Elementor form submissions on my website.
    You see, I’ve already connected the SMTP, checked with another plugin (like Bit Form), and all the emails are going through, but not through the Elementor Form.

    I’ve even reached out to Elementor support, and upon investigation and troubleshooting from their side, they pointed out to contact the theme support – so here I am.

    When they have switched to the Hello Elementor Theme, the form has submitted successfully.

    Now, the issue is the following: when I submit the form, the page reloads, and no form submission notice is displayed at all.

    And I’ve already checked the Elementor -> Submissions area and non has been recorded.

    I really need your help on this one!

    Thank you so much in advance!

    #686381

    Hung Pham
    Keymaster

    Hi Lari,

    Thanks for reaching to us.

    1. Could you please record a short video of the problem so we can better understand what is wrong?

    2. To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

    #686776

    Lari
    Participant

    Hey Hung!

    For sure, here is the video, showing on the website. (See attached in the Private Content area)

    The Temporary Credentials are also inside the Private Content area.

    #687103

    Hung Pham
    Keymaster

    Hi Lari,

    Thanks for your patience.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,
    Hung PD

    #688446

    Lari
    Participant

    Hey Hung,

    For sure, but in that case, I prefer that you do that on the staging website.
    The credentials are provided in the Private Content Area.

    Best Regards,
    Lari

    #688609

    Kate M.
    Keymaster

    Hello,

    As we can see, you have purposely disabled all Elementor JS scripts on your website, supposing that you are not going to use its features. You can turn them back on in Theme Settings -> Performance -> Elementor frontend.

    Kind Regards

    #688651

    Hung Pham
    Keymaster

    Hi Lari,

    Thanks for your patience.

    Did you try Kate’s solutions?

    Regards,
    Hung PD

Viewing 7 posts - 1 through 7 (of 7 total)