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ELEMENTOR LAYOUT DOESN’T IMPORT

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  • #484237

    andres.julian
    Participant

    Hi there, I bought your theme and installed it. But I have some problems. I have everything updated and also have ELEMENTOR PRO bought, and when I import a demo I did not know why nothing was working until I disabled the LAYOUTS and BOOM, everything is working so there is a problem with the LAYOUTS.

    Also when I go to EDIT a LAYOUT with elementor, I see that there is nothing there as you can see in the screenshots here.

    Any help ??

    When I go to a product: https://prnt.sc/3JGAsO6lRcSc

    When i go to edit the layout with elementor there is nothing there: https://prnt.sc/sjgVbdfrQ7qa

    #484295

    Luke Nielsen
    Keymaster

    Hello,

    Glad to have you as a user of our theme!

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Also, may I import some templates for checking the issue?

    Kind Regards

    #484334

    andres.julian
    Participant

    OK here you can login:

    • This reply was modified 1 year, 3 months ago by Luke Nielsen.
    #484336

    andres.julian
    Participant

    OK here you can login:

    • This reply was modified 1 year, 3 months ago by Luke Nielsen.
    #484347

    andres.julian
    Participant

    Finally I managed to make it work. i had to uninstall Elementor and Elementor PRO and install it again and this time everything works ok.
    Thank you

    #484365

    Luke Nielsen
    Keymaster

    Hello,

    Glad that you managed to sort this out.

    Always remember that you can reach out to us with any questions you may have.

    We wish you a splendid day!

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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