elementor not loading

Hey,
I have a problem with Elementor Pro, I often have to refresh it otherwise I won’t be able to edit the page.
Also is problem with 502 even in backoffice side. All plugins deactivated and a same situation, on defult theme is fine.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

As we can see, this issue is not related to our theme and happens with other themes as well. You need to contact plugin’s developers for help on this matter. https://monosnap.com/file/r9GCoAuAEuPQjiFfcBSCNmTZI2ICjL

Kind Regards
XTemos Studio

Now Elementor is working fine. I restored a backup and increased the memory limit to 512 MB. After installing your theme, I encountered the same issue, but I’ve already fixed it with restoring. Could you prove that your theme is compatible with Elementor by installing it for me without causing any Elementor problems?

Hello,

Our theme is fully compatible with the Elementor plugin. Could you please clarify if the issue is resolved?

Kind Regards

Hello Artem,

Thank you for your response. I appreciate your assurance that the theme is fully compatible with Elementor. However, after installing the theme, I encountered the same issue with Elementor not working properly.

I managed to resolve it by restoring a backup and increasing the memory limit to 512 MB. At this point, I would like to request your assistance in confirming the compatibility by installing the theme directly on my site without causing any issues with Elementor. This will help ensure the problem does not recur and verify that the theme works seamlessly.

Please let me know if you need access details or further information to proceed. I look forward to your guidance.

OK, please keep all plugins that are not related to our theme temporarily turned off so we can install our theme and check how it works.

Ok, done

In this case, to further investigate the problem, we need to understand why the server is returning a 502 error during loading. Could you check if any logs appear when loading the Elementor editor?

[02-Dec-2024 14:41:09 UTC] PHP Warning: Trying to access array offset on value of type bool in /home/usuwanie/public_html/wp-content/plugins/elementor/includes/base/widget-base.php on line 223
[02-Dec-2024 14:41:09 UTC] PHP Warning: Undefined array key -1 in /home/usuwanie/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695

It was firewall issue, thx for your time

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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