Elementor not working in Product Template after Antares update

Hello,

I’ve recently updated the **Antares** theme and reactivated it using the new license key (Order #24159369).

Now the license is correctly activated and everything seems fine, but **Elementor won’t open the Product Template section**. The rest of the editor works as expected.

I already tried:
– Updating Elementor to the latest version
– Deactivating WP Rocket
– Testing on different browsers and incognito mode

Could you please investigate this issue?

I’ll soon do the same update for the **Doris** theme (Order #26331277), so I’d like to avoid repeating the problem.

Thank you in advance!
Best regards,
Romina

Hello,

I’ve recently updated the **Antares** theme and reactivated it using the new license key (Order #24159369).

Now the license is correctly activated and everything seems fine, but **Elementor won’t open the Product Template section**. The rest of the editor works as expected.

I already tried:
– Updating Elementor to the latest version
– Deactivating WP Rocket
– Testing on different browsers and incognito mode

Could you please investigate this issue?

I’ll soon do the same update for the **Doris** theme (Order #26331277), so I’d like to avoid repeating the problem.

Thank you in advance!
Best regards,
Romina

Hello,

Sorry, we cannot access the website – https://monosnap.com/file/ojljXT7dBCgVn1iM2QpgQAVdQTrg1P

Could you please update access?

Kind Regards

Hello,

Sorry for the inconvenience — I just realized I forgot to include the website link in my previous message.

I’ve double-checked everything, and the access is now working correctly.
Let me know if you still have any issues accessing the site.

Thank you!
Romina

Hello,

Please confirm the permission for plugins deactivation and switching to the parent theme.

Looking forward to collaborating with you!

Kind Regards

Hello,

Yes, you have our permission to deactivate plugins and switch to the parent theme if needed for troubleshooting.

Just to let you know, we have already done both actions ourselves during our tests, but Elementor still doesn’t open correctly in the Product Templates section.

Looking forward to your support.

Best regards,
Romina

Hello,

Try to disable templates from Elementor Pro, then recheck the issue. If it doesn’t help you, send the FTP access.

Thank you for your time.

Kind Regards

Hello,

As suggested, I have disabled Elementor Pro templates, but the issue persists: **Elementor still doesn’t open the Product Archive Template** after the Antares theme update.

I am not using Elementor for single product pages — only for archive templates.

Below I’m providing FTP access, as requested.

Thanks for your support.
Romina

Hello,

Could you please check whether you sent the right address to the FTP? https://monosnap.com/file/1TAu1sT0qvkTFoW1lwP9b3Ru7vBtH1

Kind Regards

Hello,

We apologize for the previous mistake in the FTP configuration.
As requested, please find below the correct FTP access details:
We remain at your disposal for any further checks.
Thank you for your patience and support.

Best regards,
Romina Mitillo

Hello,

This issue is related to the code located here: https://monosnap.com/file/w5bJHNCvoPUpRmlIfg1Ks8k1rStAIQ. As soon as we remove it, everything starts working.

Kind Regards

Hello,

Thank you very much for your support – removing the <noscript> GTM snippet fixed the issue. Elementor now works correctly again in the Product Template section.

We’ve just checked and confirmed that the same issue was present on the Doris theme as well. After applying the same fix there, everything is now working correctly on both Antares and Doris.

Thanks again for your help!
Best regards,

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Hello,

We have removed the old subscriptions. Now you have only active subscriptions for Doris and Antares.

Please recheck it and let me know.

Kind Regards

Hi Luke,

Thank you very much for your quick support!

I’ve just checked and I can confirm that everything looks good now — the old subscriptions have been removed and only the active ones for Doris and Antares remain.

Thanks again for your help!

Best regards,
Romina

Hello Romina,

Thank you for your update and for confirming that everything is now functioning correctly. Should you require any further assistance, please do not hesitate to reach out. We are always here to help.

Kind regards

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