Elementor show loading

Hi Tech support team,
I have downloaded your latest version of Elementor Pro yesterday from 3.5.11 . After click on a page and edit with Elementor, it Elementor elements tools keep showing loading and loading.

It doesn’t allow me to edit any single page. I had to move back to 3.5.11. Please let me know what should I do to get this fix with new Elementor version 3.6.x

What is the recommended and latest PHP version for Woodmart Electronic theme that support latest Elementor?

Regards

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

I checked and elementor is working fine with twenty twenty five theme or default wp theme. It does not work only with woodmart. Can you please go ahead and check why it is keep loading with woodmart, here is the login (private content)

Untill then I am checking too by deactivating some of the plugins, if there is no conflict with other plugins by deactivating them individually. I will keep posted you here. I really appreciate your support and understanding.

Regards.

If I switched to child theme it works, butwith parent theme it does not work. Let me use for now the child untill I have a new stable update of woodmart. Thanks!

Hello,

As we can see, it works both with parent and child theme. Have you sorted it out?

Kind Regards

Hi,

It’s working in Child Theme.
However, now I have reverted the Theme back to parent Theme, from there when you edit the page with Elemntor, it will keep showing loading and loading as per page enclosed.

I look forward to hearing from you very soon.

Kind regards,
Edwin

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I have also update to the config as follow but it doesn’t help:
php_value memory_limit 256
php_value upload_max_filesize 64M
php_value post_max_size 64M
php_value max_execution_time 300
php_value max_input_time 1000

Please help fix the theme as soon as possible.

Regards,
Edwin

Hello,

Please disable all plugins that are not related to our theme temporarily so we can check it.

Kind Regards

Hi,
We did it and the problem still remain. Also change the theme as per advise as well.

Please review.
Regards

Hello,

Plugins are still enabled. Please keep them turned off so we can check.

Kind Regards

Hi Artem,
We did that before.
You can turn them off asper your requirements to check this behaviour.

Regards
Edwin

As we can see, it works correctly at the moment. Here is a screenshot https://gyazo.com/ab8b37c4c01142d08ca84d1461785d87

Hi,
Thank you f9r prompt reply.
When using Parent theme and I click on any of the page and edit with Elementor, it just keep loading.

Shall we set up a webex or zoom Meeting to look into this?

Regards,
Edwin

Hello,

We tested with the parent theme as well. Here are screenshots

https://gyazo.com/2ce8a237774136f41c7f15e64a7b6427
https://gyazo.com/08951c68d8a0edaff3feb44df464b962

Kind Regards

Hi Artem,

It’s working now. What was the fix you made?
Regards,

Hello,

We didn’t change anything on your website.

Kind Regards

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