Email button not showing

Hello,

We have enabled “Social profiles” > “Share buttons” > “Email for share links” but the email icon is not showing on the product page. This is the only sharing button enabled. If we enabled another share option, for example, Facebook, then Facebook and Email show up. But if only Email is enabled, nothing shows up.

When we enable Email Share Icon under Theme Settings > Social profiles > Links to social profiles, then the email icon can show up by itself at the bottom of the product page. However, this also adds the Email icon to the Social Icons “Follow” area in the header, but we don’t want it displayed there. Those are supposed to be “follow” links added via the header builder, and we’d like the email button not to show.

It seems the problem is the email button is not showing up on its own when enabled under “Share buttons”.

Can you test on your demo to confirm if this is a bug and how to fix the issue?

Thank you

Hello,

It seems that you are not configuring the settings in the right way, that’s why you are unable to display only email share button.

To display the Email Share Icon Go to >> Theme Settings >> Social profiles.
For clarification see screenshots:

https://www.screencast.com/t/4PTawsUg09Yo
https://www.screencast.com/t/m5IwMMjBWX7
https://www.screencast.com/t/eNfw1Gjj9Qv

I have test the same thing on my test site and on my test site the single email share button shown just fine even if no other social media share is enabled, and also the “Email for social links” is disabled at the same time from Theme Settings > Social profiles > Links to social profiles, you can check the result in the 3rd screenshot shared above.

Kindly deactivate all the third party plugins and clear your browser cache and check.This will surely fix the issue.

If the problem continues then notify me I will check myself and fix the issue for you.

Best Regards.

Hi Aizaz,

We reviewed the settings, but the instructions provided do not seem to be working.

When we go to Theme Settings > Social profiles > Links to social profiles, and disable the Email link it disappears from the header, but it also disappears from the Share section on the product pages. In your screenshots, we don’t see the product page to confirm on your end as well.

We’ve provided login details to dev site without caching.

Hello,

I have fixed the issue on your website. Please clear the cache and check. You were not configuring the settings in correct way. I have just disabled the Email follow link from Theme Settings > Social profiles > Links to social profiles.

Screenshot for Clarification: https://www.screencast.com/t/MkQKFqjqTpmV

Result: https://ibb.co/WV6zh6X

Product URL: Under Private Content Area

Best Regards.

Hi Aiziz,

This is not what the setting describes or what we requested. Now the email share icon has been removed from the product page, and sticky social sidebar has appeared that wasn’t requested.

The email share icon should only have been removed from the top bar, but not from the product page, because we have the setting turned on for “Share Buttons > Email for share links”. The email link does not appear on the product page unless another social media share button is turned on. This is the bug. (We also do not want the sticky social icon sidebar.)

Could this bug be fixed?

Hello,

Email share button is shown just fine in sticky icons at right side of page.

For your information, in your header those social buttons are not share buttons those are follow buttons, that’s why the Instagram also shown in that list otherwise if they are share buttons then Instagram will not shown because the Instagram only available for “Follow” not for sharing by its nature.

And you said that “The email share icon should only have been removed from the top bar, but not from the product page,” that’s what I describe it already removed from the product page also as you want, you just have to clear the cache and check back.

Watch the video for Clarification: In Private Content Area

Best Regards.

Hi Aizaz,

Thank you for trying, but this is not what was requested. I will clarify.

We would like the “Share:” text with the email icon to show up below the product description. (We do NOT want any other social icons to appear there.)

We do NOT want the Email share icon to show up in the header with the social Follow icons.
We do NOT want the Email share icon to show up in a sticky sidebar.

When we enable the “Share” icon for email only in the Woodmart settings here, it does not show up on the Product page as one would expect. This is the issue.
https://snipboard.io/x47lPv.jpg

Are you able to provide a fix for this setting to work?

Most Welcome,

Yes, I have tested the email share button to display after the product description area by enabling the share buttons from theme settings >> Product Page >> SHARE BUTTONS. Actually the single share button for email didn’t displayed until we enable the follow up email from Theme settings >> Social Profiles >> LINKS TO SOCIAL PROFILES >> Email for social links.

OR

If we don’t want to enable that follow up button for email from the above settings area then we must have to enable some other social share buttons from Theme settings >> Social Profiles >> SHARE BUTTONS to display the share button for email. Actually it is designed in this way. So we can’t change it right now.

But we will improve this module in our theme update so that single share button for email can be shown after the description area with theme options.

For now you can create an HTML Block from HTML Blocks option.
Screenshot for Clarification: https://www.screencast.com/t/miSEhl7h

And add the following shortcode “Share: [social_buttons type="share"]“ inside the text area and publish the Html Block. After that paste the short code of this Html Block in Theme Settings >> Product Page >> After “Add to cart button” text area.

Screenshot for clarification: https://ibb.co/C23Vsvr

Also use the below CSS code in global custom CSS area under theme settings >> custom CSS:

.single-product .woodmart-after-add-to-cart strong .woodmart-social-icons{
margin-top: -25px;
margin-left: -60%;
}

Result: https://ibb.co/hZ2rprg

Best Regards.

Hi Aizaz,

Thank you again for trying. The 2nd option unfortunately removes the “Share:” and email icon from the quick preview pop-up when viewing products.

We appreciate your efforts. If there is not a solution to add the code to the quick preview as well, we will look forward to the theme update sometime in the future.

Thank you,

Most Welcome,

The second option doesn’t removed the share button from quick view. By default it is not displayed on the quick preview pop-up. Because we added it manually using HTML BLOCK inside the After “Add to cart button” text area.

Currently there is no such option available in theme options to add email share icon in the product quick view.

But we will keep your suggestion in mind and surely update this feature in a future update of the theme.

Best Regards.

Hi Aizaz,

We appreciate your time troubleshooting and presenting the options.

For reference, the 2nd option removes the Share link from quick view.

A Share link appears in quick view when it is turned on in the Woodmart options. This can be seen in the demo store. (e.g. https://woodmart.xtemos.com/shop-masonry/)

The 2nd option turns off the Share link and adds the “Share” text and link with an HTML Block in a different area, so the Share link no longer appears in quick view with this method.

You may close the ticket.

Most Welcome,

As I mentioned in my previous reply you are using the HTML block in after cart textarea that’s why they are not appearing on the quick view.

If you want to display it in quick preview then you can use that html block shortcode inside the product short description area.

Screenshot for clarification: https://ibb.co/RQqq3LN
Result: https://ibb.co/xYb6LX8

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.

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