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email html templates not found

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  • #664575

    agapikaa
    Participant

    hello, how can I customize the emails?
    Wishlist: product back in stock
    Wishlist: on sale item
    Wishlist: promotional
    Waitlist: product back in stock
    Waitlist: subscription confirmed
    Waitlist: confirm your subscription

    I’m using the kadence email customizer, but neither there or in the theme settings I coudnt change the text of the email body. I can only customize the heading and the subject.

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    #664638

    Hung Pham
    Keymaster

    Hi agapikaa,

    Thanks for reaching to us.

    Check the article below on how to customize emails: https://www.cloudways.com/blog/how-to-customize-woocommerce-order-emails/

    Kind Regards,
    Hung PD

    #664874

    agapikaa
    Participant

    yes, the thing is there is no template found for the emails I wrote before. So how I’m supposed to edit and customize those?

    #664899

    Hung Pham
    Keymaster

    Hi agapikaa,

    The templates are default WooCommerce functionalities and WoodMart does not control it.

    For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires .

    Kind Regards,
    Hung PD

    #665080

    agapikaa
    Participant

    yes, but the templates for
    Wishlist: product back in stock
    Wishlist: on sale item
    Wishlist: promotional
    Waitlist: product back in stock
    Waitlist: subscription confirmed
    Waitlist: confirm your subscription

    are the theme’s functionality. I actived the storefront theme and deavtivated all plugins, and those emails didnt show at all. Woocommerce handles the “basic” emails such as new order, order shipped etc. but the wishlist and wailist are a function of the theme

    #665203

    Hung Pham
    Keymaster

    Hi agapikaa,

    To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,
    Hung PD

Viewing 6 posts - 1 through 6 (of 6 total)