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Email Problem with Request Form
- This topic has 9 replies, 2 voices, and was last updated 3 years, 6 months ago by Artem Temos.
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AuthorPosts
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April 15, 2021 at 12:27 pm #283198
nomaniaParticipantWhen I use the request form with products using Yith woocommerce request and quote plugin, the form is not being sent on the email. The forms on the website are working.
Can you please help me on this?
April 15, 2021 at 1:20 pm #283207
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
April 20, 2021 at 11:34 am #284622
nomaniaParticipantI am no more using Yith plugin.
now I am using this plugin:
https://codecanyon.net/item/woocommerce-cart-to-quote-plugin/23527708All the forms work, when I am login, if I a guest user no any forms work in the website.
Can you please help me on this?
April 20, 2021 at 12:05 pm #284646
Artem TemosKeymasterIf you have purchased this plugin and it doesn’t work as you expected you need to contact plugin support for help. This issue seems to be not related to our theme.
April 20, 2021 at 12:34 pm #284668
nomaniaParticipantI am sorry for the confusion, I think I couldn’t explain well my problem.
Please let’s leave the plugin, I am talking about all the forms in the website, they only work when I am login and when I am not login they do not work.
April 20, 2021 at 1:27 pm #284692
Artem TemosKeymasterSorry, what forms do you mean? Also, have you tested how it works with other themes on your website?
April 20, 2021 at 8:28 pm #284791
nomaniaParticipantFollowing are the other forms.
https://demobyte.xyz/wordpress/awkllc/contactus/
https://demobyte.xyz/wordpress/awkllc/toner-cartridges/
They work when I am login, and if not login they do not work.
I check with other themes, it is working.
Thank you
April 21, 2021 at 6:25 am #284914
Artem TemosKeymasterHello,
We have just tested your contact form and it seems to work well when we are not logged in https://gyazo.com/536dde06a9a9f6f19e772c26856fde1d
Kind Regards
April 29, 2021 at 8:51 am #287889
nomaniaParticipantHi,
I have tested many times, it sometimes works sometimes it does not work:
Please check the video:
https://www.awesomescreenshot.com/video/3561984?key=cd6ace933ca357f1d1934d616968ab02I think there is a bug in the theme.
April 29, 2021 at 9:20 am #287906
Artem TemosKeymasterHello,
We have tested this many times and it is always working. Could you please check the Google chrome JS console to see if there are any errors there? Please, send us a screenshot.
Kind Regards
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