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Email Share button not showing

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  • #168880

    emarketworks
    Participant

    Hello,

    We have enabled “Social profiles” > “Share buttons” > “Email for share links” but it is not showing on the product page. This is the only sharing button enabled. If we enabled another share option, for example, Facebook, then Facebook and Email show up. But if only Email is enabled, nothing shows up.

    Can you test on your demo to confirm if this is a bug and/or how to fix the issue?

    Thank you

    #168922

    Hello,

    To display the Email Share Icon Goto >> Theme Settings >> Social profiles.
    For clarification see screenshots:
    https://www.screencast.com/t/86ZVou0HUV
    https://www.screencast.com/t/cNlasQCoyqrv
    https://ibb.co/qgQzT69

    I have test the same thing on my test site and on my test site the single email share button shown just fine even if no other social media share is enabled, you can check the result in the 3rd screenshot shared above.

    Kindly deactivate all the third party plugins and clear your browser cache and check.This will surely fix the issue.
    If the problem still continues then provide us admin panel login details.

    Best Regards.

    #168959

    emarketworks
    Participant

    Thank you Aizaz,

    The screenshots were very helpful. We didn’t realize the setting needed to be enabled in the first setting as well. The email link is showing now.

    #169041

    Hello,

    We are thrilled that you loved your experience with XTEMOS, We put customer experience and satisfaction as our priority, and your words reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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