Emails not sending

Hi there, I’m finding that my emails are not being received by customers.
We’re using a child theme and can see that some of the email templates are out of date as a result, can you help me to fix this?
woodmart-child/woocommerce/emails/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0
woodmart-child/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-new-account.php version 3.5.2 is out of date. The core version is 6.0.0
woodmart-child/woocommerce/emails/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0

Those are the out of date ones, what can I do?

Hello,

Could you please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

Best Regards

Yes the emails appear to send using the standard theme, is there a way to maybe update these templates or something?

Hello,

Please make sure that you are using the latest version of the Theme and Recommended plugins then check back.

Best Regards

The theme is updated, should I update the child theme at all? That is a couple of years old now

Hello,

No, there is no need to update the child theme, just update the parent theme.

Best Regards.

Thanks thats updated, though I still have this on the system report:
woodmart-child/woocommerce/emails/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0
woodmart-child/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-new-account.php version 3.5.2 is out of date. The core version is 6.0.0
woodmart-child/woocommerce/emails/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
woodmart-child/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0

Hello,

Now, this is showing because you have made the customization in the child theme and Woocommerce templates, which are outdated now. Now you have to update those templates then these warnings will remove.

Please ask your developer who did the customization in the child theme Woocommerce templates.

Best Regards.

I have Email Customizer pro plugin for the emails and they stopped working, so I removed the plugin. So now with no customisations it still doesnt work. What can I do?

If I just update the templates for these emails from the Woodmart theme to override the child theme, will there be issues? Can you tell me how to do this if not?

Hello,

If you update these outdated templates in the child theme customizations you made then these warnings will be removed. And sorry we could not help you with customizations this is out of our theme support scope.

Best Regards

Hi thanks for your message.
To be clear as I think I maybe confused something.

We are using a child theme, there are 0 customizations or amendments made in any form at all. We are finding that our emails are not sending because the Woodmart templates are out of date in our child theme.
What can we do to fix this please?
Thanks, Tom.

Hello,

Please provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

Much appreciated thank you.
You can find the login in the private area, thanks.

Hello,

I have removed the Woocommerce folder from the child theme and hope you will not see the warnings again.

Please clear cache and check back.

Best Regards

Hi, thanks, the issue is that the emails are not sending, I dont care so much about the warnings. So the emails should now send since you removed the folder?
Thanks, Tom

Hello,

You are Most Welcome.

Yes, the emails should work now.

Best Regards

Hi there, unfortunately they’re still not working

Hello,

Please deactivate all the third party plugins and provide the admin panel login details of the website.

Best Regards

Thanks, unfortunately this is a live website and deactivating all third party plugins is not possible.

I have now been over a week without any emails sending to my customers. This is completely unacceptable for a business when people are making transactions all day and is costing me.

Can you confirm if I am to revert from the child theme to the main theme if that would fix the issue?
When you deleted the folder

I have removed the Woocommerce folder from the child theme and hope you will not see the warnings again.

This has caused major issues on my website since.
I need urgent assistance here, the website isnt working properly and many issues have occurred.

I need the emails working asap.

also can you put that folder back that you deleted please? I’ve had so many issues since

Hello,

You need to check this email’s functionality with the default wordpress theme because our theme doesn’t influence the emails.

Also provide the login details of the website we will restore the folder for you.

Best Regards

I face the same issue. Emails are not sent from wordpress.

Hello

Please check this manual and configure it:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-woocommerce-not-sending-order-emails/

If the issue remains, Could you please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

Best Regards.

It’s not just woocommerce. No emails, not from any plugins are sent. Appointment booking plugin, form submissions, native wordpress admin emails nothing works. So it’s not confined to woocommerce. Think there are too many people complaining this issue. But it’s simplified in t he form of woocommerce settings problem. I had been sitting with the server guys since a week now. They had gone through all their stuff but this is failing. :/

Hello,

Could you please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

Best Regards.

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