Emails placed orders not sending, also for contactform

Hi Xtemos,
First I want to say that I’m very happy with the Woodmart Theme. Many thoughtful details like the bottom option to add products to your cart when you scroll down.

But I have some problems with the automatic generated emails that the customer should recieve when a new order is placed. Registering as a new customer is not possible. And a nice to have for the category images that use a low resolution version.

1. Emails
If I order a product it looks like everything works fine. But I never receive any emails about my order. There should be some confirmation. I added all the necessary forms in Woocommerce. But for some reason they are not sending out. I do see the orders in Woocommerce —> orders. So they are placed.

2. Contactforms
Same with the contact form. I used contactformulier 7 on this page:
https://spine-store.com/contact/
It says successfully send. But I never receive any form in my mail. I used Gmail to check. Its also not in the spamfolder. Usually a test from contact form 7 works fine with my Gmail account.

3. Woocommerce
I don’t now if question 1 and 2 are related to this. But I also get an error on the Woocommerce home menu: See Woocommerce –> Home

4. Register
It is not possible to register a new account. There is a menu “login/register” but when I press “create an account” I get this page: https://spine-store.com/my-account/?action=register
That looks like the right URL but its only a login screen, nog a register screen.

5. Categorie images homepage
In the products categories I created a thumbnail for some of the categories. They show on the homepage below the revolution slider (books, back support and clinical tools). But the images I upload (in retina size) get a new created jpg by the theme with added 300×300.jpg It resizes the image to 300x300px and that makes the image on the homepage kind of blurry. Is it possible to not get this resized image?

6. Mobile menu close
Is it possible to have a “X Close” option in the mobile menu? The same way it is available in the shopping cart on mobile devices.

I know it’s a lot of questions, but I hope you have the time to take a look. I collected all these questions untill I finished the website and I have to say, almost everything worked out even this was the first time I used Woocommerce.

Thank you in advance.
Kind regards,
Hanneke Verhoeven

Hello,

Thank you very much for choosing our theme and for your warm feedback.

Let’s now go through all your issues:

1. Emails
If I order a product it looks like everything works fine. But I never receive any emails about my order. There should be some confirmation. I added all the necessary forms in Woocommerce. But for some reason, they are not sending out. I do see the orders in Woocommerce —> orders. So they are placed.

Please contact host support as our theme does not influence the mail sending.

2. Contactforms
Same with the contact form. I used contactformulier 7 on this page:
https://spine-store.com/contact/
It says successfully send. But I never receive any form in my mail. I used Gmail to check. Its also not in the spamfolder. Usually a test from contact form 7 works fine with my Gmail account.

If the contact form does not work either it is a server configuration issue for sure.

But I also get an error on the Woocommerce home menu: See Woocommerce –> Home

Please provide the page URL and steps on how I can see it.

4. Register
It is not possible to register a new account.

Please configure showing the Register block in Woocommerce > Settings > Account and Privacy.

5. Categorie images homepage – Is it possible to not get this resized image?

Neither WoodMart theme or any other WordPress theme influence that, unfortunately, try to upload bigger images

6. Mobile menu close
Is it possible to have a “X Close”

To add the “Close” button there, add the following code to the file woodmart/inc/template-tags.php http://prntscr.com/uxid83

echo '<div class="widget-heading"><a href="#" class="close-side-widget wd-cross-button wd-with-text-left">Close</a></div>';

and put this code to the Custom JS section on document ready in Theme Settings

jQuery('.mobile-nav .close-side-widget').on('click', function(){
	jQuery('.mobile-nav').removeClass('act-mobile-menu');
	jQuery('.woodmart-close-side').removeClass('woodmart-close-side-opened');
	jQuery('.mobile-nav .searchform input[type=text]').blur();
});

If the code does not work, try this one:

jQuery('.mobile-nav .close-side-widget').on('click', function(){
	jQuery('.mobile-nav').removeClass('act-mobile-menu');
	jQuery('.wd-close-side').removeClass('wd-close-side-opened');
	jQuery('.mobile-nav .searchform input[type=text]').blur();
});

If you have any questions please feel free to contact us.

Best Regards

Hi Elise,

Thank you for taking the time and answer my questions. Today I worked on the website again and looked for your solutions:

1 and 2.
Clear, im going to contact them. Good to know that thats the way to go.

3. Woocommerce error
That is on the backend. So if I go to the menu “Woocommerce” and choose “Home”. Sometimes it loads but when I click on anything on that page I get an error. Reloading doesnt work. I added a printscreen to show the problem.

4. Register
Thank you for this answer. I would have never found that on my own. Now the register page works like it should.

5. Categorie images
Ok that is strange. I dont know if I explained correctly. But I uploaded this image:
https://spine-store.com/wp-content/uploads/2021/10/cat-boeken-lichtblauw.jpg

And if I right click and inspect the same image on the homepage where I use it as a product category thumbnail the name changed to:
https://spine-store.com/wp-content/uploads/2021/10/cat-boeken-lichtblauw-300×300.jpg

So somewhere along the way it adds the 300×300 and makes a smaller image for the thumbnail. And in your example theme you have these categories also on the homepage but they look fine and sharp.

I changed the thumbnail here (in the backend)
https://spine-store.com/wp-admin/term.php?taxonomy=product_cat&tag_ID=16&post_type=product&wp_http_referer=%2Fwp-admin%2Fedit-tags.php%3Ftaxonomy%3Dproduct_cat%26post_type%3Dproduct

If you have any suggestions on what I should differently please let me know. Otherwise, its like this. But it would be better if we can fix it off course.

6. Close button mobile menu
I placed the first code in the template-tags.php page. It looks a bit different than your printscreen but I think I found the same spot. (see printscreen).
I tried both js codes. But the menu does not close. So I see the button, but the action doesnt work. Maybe I missed something?

Thanks again for your time. It helped a lot.
Kind regards,
Hanneke Verhoeven

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Hello,

3. Please provide the steps and screen of the error.
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

5. Please check this manual: https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

Please insert the code and disable all the plugins not related to the theme, I have checked the code is workable and most likely the reason is on your site.

If you have any questions please feel free to contact us.

Best Regards

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