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Emergency help – carousels are broken

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #536197

    pavel.vutkow
    Participant

    After the latest version, the carousels are broken for both categories and products.
    Please help and fix this problem on the mobile main page.

    #536209

    Artem Temos
    Keymaster

    Hello,

    Could you please temporarily disable all plugins that are not related to our theme and switch to the parent theme on your website?

    Kind Regards

    #536214

    pavel.vutkow
    Participant

    Hello,
    I think I found the problem (wp-rocket) but I don’t know exactly which option it is.
    Since this is a Java option (carousel), can you tell me what I need to turn off in wp-rocket optimization to not affect the carousel?

    #536254

    Artem Temos
    Keymaster

    It shouldn’t affect this at all. Could you disable extra plugins temporarily and keep WP Rocket so we can check the configuration?

    #536261

    pavel.vutkow
    Participant

    I honestly didn’t understand what happened.
    I turned off the wp-rocket plugin and manually deleted the cache folder. I turned the theme options off and on for the theme optimization and turned the plugin back on and now everything works. There is no real setting change…

    I will monitor it these days and if there is anything I will write to wp-rocket and if there is anything to you too.

    Thanks for the quick response.

    #536699

    Artem Temos
    Keymaster

    Hello,

    Yes, it might be a cache issue. Let me know if it appears again on your website.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)