Endless loading/spinner after placing order

Hi there,

Recently every time someone makes an order on our Shop Page appears a spinner and stays there forever. Orders took place but customers doesn’t receive a notification on the Page that the order has been completed successfully therefore they replicate the order 2-3 times.
It used to work just fine (normally taking a bit too much time but working) so I’m not sure what could be the problem. Any help will be really appreciate.

Regards,
Xavi

Hello,

Could you please check how it works with some default WordPress themes to understand is it our theme issue or not?

Kind Regards

Hi,

Thanks for the fast answer. I tried on several WP Themes and works perfectly. Took a bit but order confirmation message works.

Waiting for your feedback!
Rgds,
Xavi

Hello,

Please provide login access for your site’s WordPress admin panel, so we can log in and check the issue on your side.

Kind Regards

Hi Luke,

I think I finally found the problem. It was “Transactional Emails causing trouble”
I read about that on some servers, the sending of checkout-related emails can cause trouble. Deferring the emails from sending until after the order is sent through, clearly speeds things up and after several tests with no errors. Hope problem has totally been solved.

Regards

Hello,

We are glad that you sorted it out.

Let us know if there’s anything else we can do for you! You can always reach us at any time.

Have a wonderful day.

Kind Regards

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