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Err when I try to update the Theme from 2.2.1 to 2.8

Viewing 22 posts - 1 through 22 (of 22 total)
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  • July 15, 2018 at 1:06 pm #67610

    cpekasun
    Participant

    Err when I try to update the template from 2.5.1 to 2.8 it get following Err and update stops.

    Update Failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 504 Gateway Timeout Gateway Timeout The gateway did not receive a timely response from the upstream server or application

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    July 15, 2018 at 2:53 pm #67622

    noukale
    Participant

    Hi, I got also error: cURL error 56: OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104

    July 15, 2018 at 6:49 pm #67644

    Artem Temos
    Keymaster

    Hello,

    Thank you for choosing our theme and contacting us.

    Try to do the following:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme.

    Kind Regards
    XTemos Studio

    July 16, 2018 at 3:34 am #67683

    noukale
    Participant

    When it was deactivated, update section could not find updating at all. When the theme was activated again and I try to update, I got new error:_ PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    July 16, 2018 at 3:37 am #67684

    cpekasun
    Participant

    I got the same Err when I trying to update it after deactivating the theme.

    July 16, 2018 at 6:19 am #67700

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    July 16, 2018 at 9:19 am #67747

    cpekasun
    Participant

    I have Sent you the information.

    July 16, 2018 at 9:48 am #67754

    Artem Temos
    Keymaster

    We did everything as per instruction and updated the theme for you without any problems.

    July 16, 2018 at 9:53 am #67756

    cpekasun
    Participant

    Big Thank you for the assistance.. but what was the issue for giving me Err
    Update Failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 504 Gateway Timeout Gateway Timeout The gateway did not receive a timely response from the upstream server or application

    July 16, 2018 at 9:56 am #67762

    Artem Temos
    Keymaster

    Where exactly do you get this error?

    July 16, 2018 at 10:00 am #67767

    cpekasun
    Participant

    when I do update Theme.. it takes couple of min and gave this err.

    July 16, 2018 at 10:01 am #67769

    Artem Temos
    Keymaster

    But we already updated it and didn’t see any errors. Seems that you didn’t perform the steps from our instruction one by one.

    July 16, 2018 at 2:11 pm #67827

    noukale
    Participant

    I still have an error.

    July 16, 2018 at 2:27 pm #67834

    Artem Temos
    Keymaster

    Did you try this algorithm?

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme.

    July 16, 2018 at 3:07 pm #67847

    noukale
    Participant

    When I deactivate the theme, the update button disappear so I don’t know how to update?

    July 16, 2018 at 3:08 pm #67848

    Artem Temos
    Keymaster

    OK, please, deactivate the theme and send us your admin access and purchase code.

    July 16, 2018 at 3:16 pm #67852

    noukale
    Participant

    Thanks, it’s deactivated now.

    July 16, 2018 at 3:21 pm #67856

    Artem Temos
    Keymaster

    Strange, but we don’t know why it doesn’t work for you. Try to update it manually.

    July 16, 2018 at 3:26 pm #67861

    noukale
    Participant

    If I replace the files manually to theme’s folder do I lose also the settings I have made?

    July 16, 2018 at 3:27 pm #67862

    Artem Temos
    Keymaster

    No, you will not lose any changes.

    July 16, 2018 at 3:49 pm #67867

    noukale
    Participant

    Now I got it, thanks!

    July 16, 2018 at 3:53 pm #67868

    Artem Temos
    Keymaster

    You are welcome.

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