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ERR_BAD_FORMAT (-10) Error

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  • November 22, 2023 at 1:40 am #514342

    oguzkaraarslanweb
    Participant

    Hello, while updating, I received the ERR_BAD_FORMAT (-10) Error that you see in the title. I thought it would be useful to deactivate the license and re-enter it to fix this error. However, when I try to reactivate the license after deactivating it, The purchase code is invalid. I get an error. can you please help?

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    November 22, 2023 at 11:54 am #514472

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You need to go to your account and remove all old activations for your purchase code here https://xtemos.com/my-account/

    Best Regards.

    November 22, 2023 at 12:15 pm #514479

    oguzkaraarslanweb
    Participant

    Resolved. Thank you very much.

    November 22, 2023 at 12:37 pm #514490

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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Viewing 4 posts - 1 through 4 (of 4 total)

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