Error

Dear Support Team,

I recently purchased a theme from your website, but I am facing some issues while importing it. I keep receiving an “AJAX import error” message, and I am unable to proceed further with the import process. The message advises me to disable all external plugins and try importing the theme again, but even after doing so, the issue persists.

I have purchased several themes from your website in the past, and I thought this error might have been caused by an outdated theme. However, even after purchasing a new theme, I am still experiencing the same issue.

Could you please assist me in resolving this issue as soon as possible? I would really appreciate your help.

Thank you for your attention.

Sincerely,

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Dear Support Team,

I recently purchased a theme from your website, but I am facing some issues while importing it. I keep receiving an “AJAX import error” message, and I am unable to proceed further with the import process. The message advises me to disable all external plugins and try importing the theme again, but even after doing so, the issue persists.

I have purchased several themes from your website in the past, and I thought this error might have been caused by an outdated theme. However, even after purchasing a new theme, I am still experiencing the same issue.

Could you please assist me in resolving this issue as soon as possible? I would really appreciate your help.

Thank you for your attention.

Sincerely,

Hello,

Thank you so much for purchasing our theme and contacting our support center.

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/cccc107d128f6c0241cb8c35554bef75

Kind Regards

What should be the timeout limit?

Try to increase it to 300s. You will be able to return it back after importing the dummy content.

Are you talking about the PHP max execution time limit or Apache timeout limit?

You need to consult with your hosting provider on this. I suppose that both timeouts should be increased in your case.

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