Error

Hi, we have an error in the website

Hello,

Is there any chance that you could give me access to the dashboard area so I can check the settings there?

Looking forward to collaborating with you!

Kind Regards

Thanks Luke, attached

Hello,

Could you please disable this https://prnt.sc/ixPPgjF6Ub_- protection for a while?

Kind Regards

Sorry about that!
Please check again

Hello,

Thank you, please clarify how I can replicate that fatal error on your end. Also, confirm the permission for plugins deactivation and switching to the parent theme.

Kind Regards

We just noticed it in the php error log and have no specific idea on what could cause this issue.
You can disable plugins and switch to parent theme

Hello,

At the moment, we do not see such an error on your end. Please clarify how often this error happens. If it happens often, please disable all 3rd party plugins and recheck whether it shows or not.

Kind Regards

Hi Luke. I will try to replicate it again. can you keep this topic open for about a week?

Yes, of course. Thank you for your time and have a good day!

Kind Regards

Hi
The error popped up a few more times
Attached PHP ERROR LOGS

remove .txt

Attachments:

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Hello,

The error logs show that the theme was not updated correctly. So I suggest you reinstall the theme via Dashboard -> Themes -> Add new. Then clear the site/server/browser cache and recheck the issue.

Kind Regards

I will try, thank you Luke

Hello,

Okay, let me know the result.

Thank you for your time.

Kind Regards

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