Error 500 while saving

Hi, I’m trying to save my edits on the page editor but it keeps throwing error 500. Will you please help me in resolving that. I’ve reached to elementor support, but they said everything is fine from their plugin.

Hello,

Please send some screenshots for a better understanding.

Looking forward to hearing back from you!

Kind Regards

Hi, Here is the screenshot. And if i check the page editor, the page looks fine. But in the frontend, some section looks messed up. If needed, I can share the login access too.

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Hello,

First, please check this article: https://elementor.com/help/500-error/ and do the troubleshooting described there.

Let me know the result.

Kind Regards

Hello, sorry for the delay in response. We had tried all the steps mentioned in the link you gave me. It resolved the 500 error but after that we got many other issues like website layout got collapsed, then images went broken etc., we fixed that with the help of the hosting provider. Today we got another issue, if i try to upload a image to the media library, it is not getting uploaded. But if i check the file manager in cpanel, the image is saved there. Also, none of the images are visible in the wordpress media library. Another issue is, when i open the posts in wordpress admin dashboard, it gives me the error that “There has been a critical error on this website”. So again we reached to the hosting provider. and they shared us the error log and said there was a problem with database which is related to the theme. I’m attaching the error log and screenshots below. Please help us to resolve this.

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Hello,

Okay, understood. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site. Also, send me access to the admin panel.

Kind Regards

Great, I’ll take a backup and will provide you the login details

Hello,

Okay, I will wait for your response.

Have a good day!

Kind Regards

Hi, I’ve attached the login

Hello,

Sorry for the delay.

On my side, I cannot log in, here is a video: https://dropmefiles.com.ua/en/CMU59yQ, please check the credentials on your side and let me know.

Looking forward to hearing back from you!

Kind Regards

Hi, Will you please try this one.

Hi, Did you checked it?

Hello,

I apologize for the delay.

Looks like I cannot make changes on your website, please check this video: https://dropmefiles.com.ua/en/ehkT, let me know if I missed something.

Also, the above error log that you sent me, describes that there is no wishlist table in your database.

Kind Regards

Hi, Sorry for the delay. We have contacted the server team to resolve the login issue that you faced and it took this much time to resolve that. I’m attaching the new login below.
I’m attaching a screen recorded video to let you know what issue we are facing now.

Hello,

Sorry for the delay.

Try to increase the PHP max input vars parameter on your server to 10000 and test how it works. You can ask your hosting provider for help on this matter. https://prnt.sc/I2w2R8elhH2P

If it will not help you, please update the server logs: https://prnt.sc/EOqjeSf75aHt

Thank you in advance.

Kind Regards

[cosmotechcastle]

I’ve changed the php max input vars to 10000, still it is not working.
The second screenshot you attached is not working. Will you please let me know what you want to update?

• This reply was modified 9 months, 2 weeks ago by cosmotechcastle.

Hello,

The error log from your server: https://privatebin.net/?197ab092236eb072#99Gv5pXmGdhLjd9aJpTvWDQAKpakw7CQTPGC12E9iqoE , it looks like this one is expired, could you please update it?

Kind Regards

I took this from cpanel error log, is this enough?

Hello,

After disabling all 3rd party plugins, uploading an image for the category started to work well, here is a video: https://dropmefiles.com.ua/en/Ev9X2S

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Thank you Luke. We already did all these things when we coordinated with the server team. We disabled all the plugins, then activated it one by one and tested for the issue. We didn’t got any error while doing that even after activating all the plugins. So we thought the problem is resolved. But the next day, again we started to get the same issue. We need a solid solution for this. Server team is defending themselves and telling us that the problem is with the theme, so our end client is asking us to change the theme. But we are using your woodmart theme on multiple sites and we don’t want to change this. That’s why we are asking for a solid solution. So that we can compromise our client. Hope you understand our situation.

Hello,

Please update the password to the admin panel – https://prnt.sc/gc7XHiBH79fq

Looking forward to hearing back from you!

Kind Regards

[Author]

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