I am having an issue when trying to activate the theme on my website. It says the license is already activated but says not activated. The main confusion is that the domain I am trying to activate seems like the registered domain on my support profile but can’t activate it on the live site.
What happens if I delete the current activation on my support profile and start a new activation?
As we can see, your purchase code is already activated. If you want to activate it again, you need to remove all the activations in your account first. You can do this on this page https://xtemos.com/my-account/
After this, you will be able to activate the theme with your purchase code without any issues. Note that you can activate it twice: one on your development website and one on the production.
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