Home Forums WoodMart support forum Error after updating the theme

Error after updating the theme

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #676051

    catalin-0249
    Participant

    Hello Team,

    After updating to version 8.27 the Home page became a mass.
    Template: marketplace2
    Website: https://samstore.ro/

    When I tried to edit the page with Elementor, I received the following error: “You must call the ‘the_content’ function in the current template”.

    Please let mek now how to restore/fix the design of Home Page.

    Thank you

    #676128

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can check the settings there?

    Looking forward to collaborating with you!

    Kind Regards

    #676241

    catalin-0249
    Participant

    Hello,

    Can we try an AnyDesk session?
    We have 2FA enabled for access to the WP dashboard.

    Thank you!

    #676270

    Luke Nielsen
    Keymaster

    Hello,

    Could you please clone your website and move to the staging platform so I can check the issue there?

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Looking forward to collaborating with you!

    Kind Regards

    #676279

    catalin-0249
    Participant

    https://samstore.ro/Clona/wp-admin/

    • This reply was modified 6 days, 1 hour ago by Luke Nielsen.
    #676481

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    May I disable 3rd party plugins and re-import the content?

    I await your response.

    Kind Regards

    #676557

    catalin-0249
    Participant

    Hello,

    It’s a clone of the site. So you can do anything.

    Thx.

    #676603

    Luke Nielsen
    Keymaster

    Could you please increase the timeout limit to 300 – https://take.ms/0v00g , https://take.ms/hpXd7 ?

    I await your response. Thank you for your time.

    Kind Regards

    #676632

    catalin-0249
    Participant

    Done.

    #676779

    Luke Nielsen
    Keymaster

    Could you please send the FTP access to the server files so our developers can investigate it more deeply?

    Thank you in advance.

    Kind Regards

    #676927

    catalin-0249
    Participant

    Please tell me how to do this.

    It’s been 5 days and you haven’t come up with any solution to fix it.

    #676954

    Luke Nielsen
    Keymaster

    We need the FTP access to investigate the files on your server. Here is an article on how to get it – https://www.wpbeginner.com/glossary/ftp/

    https://take.ms/EwGiI

    Looking forward to hearing back from you!

    Kind Regards

    #677049

    catalin-0249
    Participant

    .

    • This reply was modified 1 day, 6 hours ago by Luke Nielsen.
    #677129

    Luke Nielsen
    Keymaster

    Hello,

    Currently, there are no issues. Here is a video – https://monosnap.com/file/E4eHOsKyf8pRoRlQ7hldD8ZCdPcIoH

    Recheck it from your end and let me know.

    Kind Regards

    #677137

    catalin-0249
    Participant

    Hello,

    The issue is still present. After updating to version 8.27 the “HOME PAGE” became a mass.
    Please check: https://samstore.ro/

    I think there is a mistake in the video. Your colleague is checking on the About us page, not the Home page, and on a clone of the site that does not have our content.

    You asked me for FTP access to check on the production site to investigate the files on your server.

    Did you check?

    • This reply was modified 1 day, 1 hour ago by catalin-0249.
    #677160

    catalin-0249
    Participant

    I identified the issue. : WooCommerce → Settings → Products → Homepage Marketplace2.

    The homepage was set instead of Shop page.

    Thank you.

    #677182

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for the update and for identifying the solution to the issue. We appreciate your patience and cooperation throughout this process. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Kind Regards

Viewing 17 posts - 1 through 17 (of 17 total)

The topic ‘Error after updating the theme’ is closed to new replies.