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Error after updating the theme
- This topic has 16 replies, 2 voices, and was last updated 10 hours, 22 minutes ago by
Luke Nielsen.
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AuthorPosts
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July 24, 2025 at 6:15 pm #676051
catalin-0249ParticipantHello Team,
After updating to version 8.27 the Home page became a mass.
Template: marketplace2
Website: https://samstore.ro/When I tried to edit the page with Elementor, I received the following error: “You must call the ‘the_content’ function in the current template”.
Please let mek now how to restore/fix the design of Home Page.
Thank you
July 25, 2025 at 9:35 am #676128
Luke NielsenKeymasterHello,
Is there any chance that you could give me access to the dashboard area so I can check the settings there?
Looking forward to collaborating with you!
Kind Regards
July 25, 2025 at 3:05 pm #676241
catalin-0249ParticipantHello,
Can we try an AnyDesk session?
We have 2FA enabled for access to the WP dashboard.Thank you!
July 25, 2025 at 4:30 pm #676270
Luke NielsenKeymasterHello,
Could you please clone your website and move to the staging platform so I can check the issue there?
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to collaborating with you!
Kind Regards
July 25, 2025 at 5:20 pm #676279
catalin-0249Participanthttps://samstore.ro/Clona/wp-admin/
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This reply was modified 6 days, 1 hour ago by
Luke Nielsen.
July 28, 2025 at 9:12 am #676481
Luke NielsenKeymasterHello,
Sorry for the delay.
May I disable 3rd party plugins and re-import the content?
I await your response.
Kind Regards
July 28, 2025 at 12:09 pm #676557
catalin-0249ParticipantHello,
It’s a clone of the site. So you can do anything.
Thx.
July 28, 2025 at 2:09 pm #676603
Luke NielsenKeymasterCould you please increase the timeout limit to 300 – https://take.ms/0v00g , https://take.ms/hpXd7 ?
I await your response. Thank you for your time.
Kind Regards
July 28, 2025 at 3:20 pm #676632
catalin-0249ParticipantDone.
July 29, 2025 at 10:12 am #676779
Luke NielsenKeymasterCould you please send the FTP access to the server files so our developers can investigate it more deeply?
Thank you in advance.
Kind Regards
July 29, 2025 at 9:29 pm #676927
catalin-0249ParticipantPlease tell me how to do this.
It’s been 5 days and you haven’t come up with any solution to fix it.
July 30, 2025 at 9:12 am #676954
Luke NielsenKeymasterWe need the FTP access to investigate the files on your server. Here is an article on how to get it – https://www.wpbeginner.com/glossary/ftp/
Looking forward to hearing back from you!
Kind Regards
July 30, 2025 at 12:49 pm #677049
catalin-0249Participant.
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This reply was modified 1 day, 6 hours ago by
Luke Nielsen.
July 30, 2025 at 5:43 pm #677129
Luke NielsenKeymasterHello,
Currently, there are no issues. Here is a video – https://monosnap.com/file/E4eHOsKyf8pRoRlQ7hldD8ZCdPcIoH
Recheck it from your end and let me know.
Kind Regards
July 30, 2025 at 6:14 pm #677137
catalin-0249ParticipantHello,
The issue is still present. After updating to version 8.27 the “HOME PAGE” became a mass.
Please check: https://samstore.ro/I think there is a mistake in the video. Your colleague is checking on the About us page, not the Home page, and on a clone of the site that does not have our content.
You asked me for FTP access to check on the production site to investigate the files on your server.
Did you check?
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This reply was modified 1 day, 1 hour ago by
catalin-0249.
July 31, 2025 at 12:34 am #677160
catalin-0249ParticipantI identified the issue. : WooCommerce → Settings → Products → Homepage Marketplace2.
The homepage was set instead of Shop page.
Thank you.
July 31, 2025 at 9:21 am #677182
Luke NielsenKeymasterHello,
Thank you for the update and for identifying the solution to the issue. We appreciate your patience and cooperation throughout this process. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind Regards
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This reply was modified 6 days, 1 hour ago by
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AuthorPosts
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