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Error code on mobile view after add google tag manager codein child theme

Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 19, 2022 at 9:04 am #398216

    woodmart
    Participant

    Error code on mobile view after add google tag manager code(given by xtemos https://xtemos.com/forums/topic/how-add-google-tag-manager-in-child-theme/) in child theme,but on PC it’s ok,only on mobile,maybe cache problem?but I tried on different mobile devices,same results.

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    August 20, 2022 at 4:43 am #398410

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    August 20, 2022 at 11:18 am #398442

    woodmart
    Participant

    check the private info

    August 22, 2022 at 3:11 pm #398765

    Elise Noromit
    Member

    Hello,

    Please check the issue with the default them and insert this code: https://prnt.sc/jeUXTT6xUefg

    Check and let us know.

    Best Regards

    August 23, 2022 at 4:04 am #398895

    woodmart
    Participant

    I’ve already did before,that’s why this issue happened and looking for help here,Btw Android and Iphone are different,Pls check the attach.

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    August 24, 2022 at 1:48 am #399147

    Elise Noromit
    Member

    Hello,

    I have submitted the case to our development team and we will get back to you.

    Best Regards

    August 24, 2022 at 1:36 pm #399276

    Elise Noromit
    Member

    Hello,

    Our developers have checked and we see this code appears on all the devices: https://prnt.sc/dc-botygZgMH

    Android: https://prnt.sc/MD-2Suok9-EO

    And we also checked on the default theme and see the same: https://prnt.sc/8fBqXEQ9yj2o

    It means that WoodMart does not cause or influence that. You need to detect what causes this on the default theme.

    If you have any questions please feel free to contact us.

    Best Regards

    August 25, 2022 at 4:04 am #399429

    woodmart
    Participant

    So that means it’s wordpress or php itself got something error code inside?

    August 25, 2022 at 8:31 am #399435

    woodmart
    Participant

    I may found the solution,wait for my reply

    August 26, 2022 at 3:26 am #399669

    Elise Noromit
    Member

    Hello,

    Yes, this error occurs regardless of the theme. Did you check on the Storefront or any default theme?

    Best Regards

    August 28, 2022 at 4:43 am #400003

    woodmart
    Participant

    Solved the problem but here is another one pops up,I found the footer on every product page has the blank area, only on every product page,others are ok,Don’t know why.check the attach.

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    August 28, 2022 at 11:53 pm #400077

    Elise Noromit
    Member

    Hello,

    What browser and device you are checking? I do not see this gap, how can we reproduce it? Please disable the authentication code.

    Best Regards

    August 29, 2022 at 4:38 am #400105

    woodmart
    Participant

    Never mind I sloved it,the “sticky add to cart” cause this problem

    August 30, 2022 at 3:23 am #400298

    Elise Noromit
    Member

    That is fine!

    If you have any questions please feel free to contact us.

    Best Regards

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