ERROR form.woocommerce-checkout

[yann_anderson]

The layout is broken, see the images, this happened after the last update.

• This topic was modified 2 years, 2 months ago by yann_anderson.

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Hello,

Please update the theme to the latest version 7.5.1. This issue has already been fixed.

Kind Regards

[yann_anderson]

I can’t add the code to update the theme, it presents this error that I show in the image.

I already asked the host to release your IP, but it still didn’t work (144.76.45.104)

• This reply was modified 2 years, 2 months ago by yann_anderson.
• This reply was modified 2 years, 2 months ago by yann_anderson.

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It seems like some connectivity issues between our servers. Please update the theme manually in this case https://xtemos.com/docs-topic/update-the-theme/

I did the manual update, but I would like to activate the code, I have already added your IP, what else would I need to do to make it work correctly?

Please send us your admin and FTP access so we can check.

Ok.

We see that there are no blocks from our server’s end. But the following error occurs on your website https://gyazo.com/96535a021438d46579c44581cffdb438
Try to consult with your hosting provider for help on this matter.

We put in unlimited time and it’s not working

Try to connect to your server via SSH and run two commands
ping xtemos.com and traceroute xtemos.com

Send us screenshots of their outputs.

Kind Regards

[Author]

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