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Error Homepage and Product Page

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • December 31, 2017 at 3:07 am #31048

    neto3000
    Participant

    Good Evening (in Brazil),

    I’m having a problem with my homepage, these things are popping up and the product page is also misconfigured! Please help me solve this!

    King Regards.

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    December 31, 2017 at 12:24 pm #31069

    Artem Temos
    Keymaster

    Hello,

    Could you please provide us your admin access so we can check what is wrong there?

    Thank you in advance.

    January 1, 2018 at 1:39 pm #31131

    neto3000
    Participant

    Good Day and Happy New Year!

    January 1, 2018 at 4:13 pm #31157

    Artem Temos
    Keymaster

    Are you able to provide us your FTP access as well?

    January 1, 2018 at 4:34 pm #31159

    neto3000
    Participant

    FPT data

    January 1, 2018 at 5:18 pm #31162

    Artem Temos
    Keymaster

    But what is your password?

    January 1, 2018 at 5:27 pm #31163

    neto3000
    Participant

    Sorry about that 😛

    January 2, 2018 at 7:23 am #31197

    Artem Temos
    Keymaster

    We don’t see any WordPress files on your server with the FTP data you provided.

    Regards

    January 2, 2018 at 1:38 pm #31244

    neto3000
    Participant

    G day, Happy new year, so, try with previously information

    January 2, 2018 at 1:46 pm #31245

    Artem Temos
    Keymaster

    Could you please update the theme to the latest version 3.8 firstly?

    January 2, 2018 at 1:48 pm #31247

    neto3000
    Participant

    How can i do that?

    January 2, 2018 at 2:08 pm #31250

    Artem Temos
    Keymaster

    To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
    Also, we suggest you make a backup of all your files before any update

    January 2, 2018 at 5:09 pm #31300

    neto3000
    Participant

    Theme Updated

    January 2, 2018 at 5:17 pm #31301

    neto3000
    Participant

    Other thing, when you click on Assessments the Additional information and other option are disabled. take a look plz

    January 2, 2018 at 8:38 pm #31321

    Artem Temos
    Keymaster

    We have disabled extra plugins that are not related to our theme and now it looks correctly. Try to enable them one by one and check which one causes this problem.

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Viewing 15 posts - 1 through 15 (of 15 total)