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Error: HTTP error: 403

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  • #710721

    mallethenao
    Participant

    Hello I got an error 403 when I active the image optimizer for an image in media library.

    How can I solve this issue?

    #710795

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    A 403 Forbidden error in the WoodMart Image Optimizer usually indicates a server-level permission issue, security plugin block (like ModSecurity). Contact your hosting provider and ask them to check the server logs for 403 errors, specifically looking for ModSecurity blocking requests.

    Otherwise, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #710961

    mallethenao
    Participant

    Hello, I have deactivate the modsecurity in the cpanel:

    error modsecurity

    But is not working yet.

    The login credentials in the extra information.

    #711054

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    First of all update the new version of the theme “WOODMART WordPress NEW: 8.4.1 RELEASED”, update the required plugin, and check the option.
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    If the issue still remains, let me know and I will check and give you a possible solution.

    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)