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Error in “Frequently Bought Together” function

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  • #500654

    luciano
    Participant

    Dear Support Team,

    We would like to use the “Frequently Bought Together” (abbreviated as “FBT” here and so on) function to show our clients the relevant accessories they may need for certain products.


    However, after implementing the function we discovered two issues:


    
1. The calculated price is shown in a misleading way in the FBT section on the webpage.

    Actually at the beginning it shows the price of the main product with tax correctly when there is no selected FBT item:
    1

    However, after selecting any of the FBT item it starts to show the price with tax as if it were the original price and the price without tax as if it were the promotional price. (P.S. Once it starts to behave this way, it is impossible to let it calculate well again even if we uncheck all the items):
    2

    From this example we can see clearly:
(The tax is 19%)
    The price with tax of the main product is 135.300
    The price with tax of the first FBT item is 149.000
    The total price of these two item with tax should be 284.300
    The total price of these two item without tax should be 238.908 (238.908/119%)

    It starts to show the price with tax if it were the original price and the price without tax as if it were the promotional prices.

The promotional price is a native function from woocommerce, so the Xtemos FBT function should not have conflict with this function.

    All our prices are submitted to the woocommerce database without tax:

    3

    
2. The function lets customers check the boxes on the product even though they are out of stock. For the items included in the FBT section that are out of stock, since we would like to let customers know that they may need these accessories after all, we would like to keep showing them in the section but prevent them from checking the box of these items. (Currently the FBT function only gives us the option to hide the items that are out of stock from the section.)

    Please kindly advise how to solve these two problems.

    Thanks and best regards,

    #500699

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #500959

    luciano
    Participant

    (Please read the Extra information section)

    #501006

    Artem Temos
    Keymaster

    Hello,

    Sorry, but the password seems to be wrong and we can’t access the Dashboard https://monosnap.com/file/rIL3b7dzlY30pLfHJ73NCeafD84qqk

    Kind Regards

    #501267

    luciano
    Participant

    (Please read the private content section)

    #501357

    Artem Temos
    Keymaster

    Sorry, but the password is still wrong and we can’t enter your WordPress dashboard.

    Kind Regards

    #501436

    luciano
    Participant

    (Sorry, please read the private content section again)

    #501537

    Artem Temos
    Keymaster

    Still the same. We can’t access your dashboard.

    #501542

    luciano
    Participant

    please read the private content section again

    #501596

    Artem Temos
    Keymaster

    Please, update the theme to the latest version 7.3.2 and test how it works.

    Kind Regards

    #501660

    luciano
    Participant

    Dear Support Team,

    After updating to 7.3.2 the problema has been solved.

    Thank you very much!
    Best Regards,

    #501736

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

Viewing 12 posts - 1 through 12 (of 12 total)

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