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Error in “Frequently Bought Together” function
- This topic has 11 replies, 2 voices, and was last updated 1 year, 1 month ago by Artem Temos.
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October 2, 2023 at 5:07 am #500654
lucianoParticipantDear Support Team,
We would like to use the “Frequently Bought Together” (abbreviated as “FBT” here and so on) function to show our clients the relevant accessories they may need for certain products.
However, after implementing the function we discovered two issues:
1. The calculated price is shown in a misleading way in the FBT section on the webpage.
Actually at the beginning it shows the price of the main product with tax correctly when there is no selected FBT item:
However, after selecting any of the FBT item it starts to show the price with tax as if it were the original price and the price without tax as if it were the promotional price. (P.S. Once it starts to behave this way, it is impossible to let it calculate well again even if we uncheck all the items):
From this example we can see clearly: (The tax is 19%)
The price with tax of the main product is 135.300
The price with tax of the first FBT item is 149.000
The total price of these two item with tax should be 284.300
The total price of these two item without tax should be 238.908 (238.908/119%)It starts to show the price with tax if it were the original price and the price without tax as if it were the promotional prices. The promotional price is a native function from woocommerce, so the Xtemos FBT function should not have conflict with this function.
All our prices are submitted to the woocommerce database without tax:
2. The function lets customers check the boxes on the product even though they are out of stock. For the items included in the FBT section that are out of stock, since we would like to let customers know that they may need these accessories after all, we would like to keep showing them in the section but prevent them from checking the box of these items. (Currently the FBT function only gives us the option to hide the items that are out of stock from the section.)
Please kindly advise how to solve these two problems.
Thanks and best regards,
October 2, 2023 at 9:53 am #500699
Artem TemosKeymasterHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builderThank you in advance
October 2, 2023 at 10:49 pm #500959
lucianoParticipant(Please read the Extra information section)
October 3, 2023 at 9:07 am #501006
Artem TemosKeymasterHello,
Sorry, but the password seems to be wrong and we can’t access the Dashboard https://monosnap.com/file/rIL3b7dzlY30pLfHJ73NCeafD84qqk
Kind Regards
October 3, 2023 at 6:41 pm #501267
lucianoParticipant(Please read the private content section)
October 4, 2023 at 9:20 am #501357
Artem TemosKeymasterSorry, but the password is still wrong and we can’t enter your WordPress dashboard.
Kind Regards
October 4, 2023 at 10:51 am #501436
lucianoParticipant(Sorry, please read the private content section again)
October 4, 2023 at 2:01 pm #501537
Artem TemosKeymasterStill the same. We can’t access your dashboard.
October 4, 2023 at 2:07 pm #501542
lucianoParticipantplease read the private content section again
October 4, 2023 at 3:57 pm #501596
Artem TemosKeymasterPlease, update the theme to the latest version 7.3.2 and test how it works.
Kind Regards
October 4, 2023 at 6:50 pm #501660
lucianoParticipantDear Support Team,
After updating to 7.3.2 the problema has been solved.
Thank you very much!
Best Regards,October 5, 2023 at 9:22 am #501736
Artem TemosKeymasterGreat, you are welcome! Feel free to contact us if you have any further questions.
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