Error Message

Hello,

Out dev site is broken We have a fatal error and the page doesn’t load.

It’s an empty site with only WooCommerce installed no other 3rd party plugins

Fatal error: Uncaught Error: Call to undefined function woodmart_get_image_url() in

Can you help?

Hello,

Thank you very much for choosing our theme and for contacting us.

Please contact your host support and find out if they make any automatic backups of the site, try to restore the site. I will check with our dev team what it could be.

If you have a child theme and added any code, try to remove it and check again.

Best Regards

Hi
We have tried the backups taken prior to when the error was first seen, but they do not rectify the situation.
From the error log I can see the following:

[Thu Jan 07 13:36:42.475401 2021] [php7:error] [pid 23176] [client 90.221.253.10:45178] PHP Fatal error: Uncaught Error: Call to undefined function woodmart_get_image_url() in /nas/content/live/sellerdemb2b/wp-content/themes/woodmart/inc/shortcodes/info-box.php:165\nStack trace:\n#0 /nas/content/live/sellerdemb2b/wp-includes/shortcodes.php(343): woodmart_shortcode_info_box(Array, ‘No one rejects,…’, ‘woodmart_info_b…’)\n#1 [internal function]: do_shortcode_tag(Array)\n#2 /nas/content/live/sellerdemb2b/wp-includes/shortcodes.php(218): preg_replace_callback(‘/\\\\[(\\\\[?)(woodma…’, ‘do_shortcode_ta…’, ‘[vc_row full_wi…’)\n#3 /nas/content/live/sellerdemb2b/wp-content/themes/woodmart/inc/functions.php(678): do_shortcode(‘[vc_row full_wi…’)\n#4 /nas/content/live/sellerdemb2b/wp-content/themes/woodmart/inc/shortcodes/html-block.php(15): woodmart_get_html_block(‘1742’)\n#5 /nas/content/live/sellerdemb2b/wp-includes/shortcodes.php(343): woodmart_html_block_shortcode(Array, ”, ‘html_block’)\n#6 [internal function]: do_shortcode_tag(Array)\n#7 /nas/content/live/sellerdemb2b/wp-includes/shortcodes.php(218): preg_replace_c in /nas/content/live/sellerdemb2b/wp-content/themes/woodmart/inc/shortcodes/info-box.php on line 165, referer: http://sellerdemb2b.wpengine.com/

Hello,

Please, disable external plugins and provide us your admin access. And we would like to ask you to reinstall the theme completely since some files are missed on your current installation.

Kind Regards

[Author]

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