error on editing HTML BLOCK with Elementor

hello,
Woodmart theme HTML block editing by Elementor stopped working for some time now;
Elementor gives an error opening (see screenshot);
I’ve tried to follow solutions proposed by Elementor but nothing change;
the problem only occurs with hli HTNL bloks, pages and posts open correctly in Elementor;

I read the post (https://xtemos.com/forums/topic/urgent-the_content-error-on-editing-html-block/) where a similar case was dealt with, but I didn’t install the plugin which gave problems in that case (Template Library and Redux Framework);

where can be the problem?
thanks in advance
regards

p.s.: Woodmart 7.1.4 – Elementor 3.12.1

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Hello,

This needs to be looked upon on your Site because we aren’t facing such an issue at our Test Site.

On your Site, can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello,
thanks for your reply,
theme and core plugin are updated to the latest rel. , and even disabling all the third-party plugins the problem persists, Elementor is not able to open the HTML blocks;
privately I send you the stage site’s access data and I give you my consent to verify the site;
I await your news, thanks in advance
regards
Giovanni

Hello,

So, we have checked this concern further on your Site and found out that when we activated the Parent Theme on your Site > and then tried to edit the HTML Block with Elementor > it was working fine.

So, it is an issue with the Child Theme Customization on your Site not an issue at the Theme level.
You need to reconsider the customization changes done in Child Theme in this regard.

Hope this helps !

Best Regards

[Author]

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