Error on graivty form: Uncaught ReferenceError: gform is not defined

[Aizaz Imtiaz Awan]

Hi there,

I need to solve this urgently.

Basically, as soon as elementor pro is activated, there is this error preventing the gravity form to send.

Below is what we have test so far (and didn’t solve the issue)

1. Matching Elementor and its pro version to 3.23.2 (Elementor was 3.23.3)
2. Using standard gravity form shortcode instead of elementor pro’s gravity form widget

As soon as Elemntor Pro is deactivated, the gravity form works with no error but we need a pro.
So it may be elementor pro related issue but I’m seeking your opinion on this.

Thank you.

• This topic was modified 7 months ago by Aizaz Imtiaz Awan.

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

Please delete or make this post private as soon as possible.
We realized it is exposed in public…. With all the login credentials.
It’s very disappointing to know that your support system creates a ticket as a non-private post by default…
We have changed the password.

I deleted your admin access.

I have never encountered any theme support (paid support) that discloses details of the customer support ticket to the public without consent.

Hello,

Sorry for the inconvenience. kindly, please share your Site WP-ADMIN Login details in the Private Content field so that only I as a support agent can access the private content area then we can check this concern on your Site and help you out accordingly.

Best Regards

I’m sorry, but could you please make this post private? This situation is quite concerning. I have been informing you about the privacy breach, yet no action has been taken.

Additionally, requesting administration login details is extremely troubling. I hope you understand the seriousness of this matter.

As I said, the URL of this post is exposed to the public. Please do something about it immediately. If not, please delete this ticket on your end.

Hello,

No worry, I have moved all the site information in to the private content area now it is not public any more. You also share the new logins in the private content area found at the end of the topic reply. https://ibb.co/JtnG28j

Best Regards.

Thanks for making all the sensitive information private Aizaz,
Now we can start digging. I’ve issued you admin access.

Hello,

I have checked both the pages and did not find any issue or error showing on them. Can you please share the screenshot of the issue.

Best Regards.

[Author]

Posts