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Error on product page

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #104309

    Aikn04
    Participant

    On the product page it is not possible to choose the color and size, the buttons are not pressed. How to fix this ? The customer can not choose a color and size to add to the cart.

    link to the product : http://brand55.ru/product/castelo-2/

    #104317

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #104385

    Aikn04
    Participant

    I sent you an email with login details and a description of the problem

    #104395

    Artem Temos
    Keymaster

    Please, post the data via private content field.

    Regards

    #104396

    Aikn04
    Participant

    post attached a file with screenshots of the errors:
    1) too large a space between label and colors
    2) the buttons for selecting the size and color are not pressed, the customer can not select the product options and add it to the cart.

    you can disable plugins if necessary

    Attachments:
    You must be logged in to view attached files.
    #104412

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate the plugins not related to the theme and provide your site admin access to the private area

    Best Regards

    #104419

    Aikn04
    Participant

    I do not know which plugins are not related to woodmarty, and do not know how to give access to the private area

    #104432

    Hello,

    Deactivate all excepting these ones http://prntscr.com/mckr3o

    Best Regards

    #104433

    Aikn04
    Participant

    thanks for the tip, I deactivated all unnecessary

    #104442

    Hello,

    You have created the attributes in Russian, writing them in Cyrillic, you need to recreate the attributes and make all the slugs in Latin letters

    Best Regards

    #104563

    Aikn04
    Participant

    the item is added to the cart, but the distance between the label and the attribute remains

    Attachments:
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    #104579

    Hello,

    Change this slug http://prntscr.com/mdext3

    Best Regards

    #104581

    Aikn04
    Participant

    I tried changing, even removed the attribute and added others written in Latin letters completely, still the space remains

    Attachments:
    You must be logged in to view attached files.
    #104618

    Hello,

    You need to switch off the generated CSS https://xtemos.com/docs/woodmart/css-generator/

    Best Regards

Viewing 14 posts - 1 through 14 (of 14 total)