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Error on product page
- This topic has 13 replies, 3 voices, and was last updated 5 years, 10 months ago by Elise Noromit.
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AuthorPosts
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January 27, 2019 at 2:44 pm #104309
Aikn04ParticipantOn the product page it is not possible to choose the color and size, the buttons are not pressed. How to fix this ? The customer can not choose a color and size to add to the cart.
link to the product : http://brand55.ru/product/castelo-2/
January 27, 2019 at 4:15 pm #104317
Artem TemosKeymasterHello,
Thank you so much purchasing our theme and contacting our support center.
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
January 28, 2019 at 6:59 am #104385
Aikn04ParticipantI sent you an email with login details and a description of the problem
January 28, 2019 at 7:10 am #104395
Artem TemosKeymasterPlease, post the data via private content field.
Regards
January 28, 2019 at 7:13 am #104396
Aikn04Participantpost attached a file with screenshots of the errors:
1) too large a space between label and colors
2) the buttons for selecting the size and color are not pressed, the customer can not select the product options and add it to the cart.you can disable plugins if necessary
Attachments:
You must be logged in to view attached files.January 28, 2019 at 8:32 am #104412
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate the plugins not related to the theme and provide your site admin access to the private area
Best Regards
January 28, 2019 at 8:51 am #104419
Aikn04ParticipantI do not know which plugins are not related to woodmarty, and do not know how to give access to the private area
January 28, 2019 at 9:16 am #104432
Elise NoromitMemberJanuary 28, 2019 at 9:20 am #104433
Aikn04Participantthanks for the tip, I deactivated all unnecessary
January 28, 2019 at 10:15 am #104442
Elise NoromitMemberHello,
You have created the attributes in Russian, writing them in Cyrillic, you need to recreate the attributes and make all the slugs in Latin letters
Best Regards
January 28, 2019 at 6:14 pm #104563
Aikn04Participantthe item is added to the cart, but the distance between the label and the attribute remains
Attachments:
You must be logged in to view attached files.January 28, 2019 at 7:27 pm #104579
Elise NoromitMemberJanuary 28, 2019 at 7:49 pm #104581
Aikn04ParticipantI tried changing, even removed the attribute and added others written in Latin letters completely, still the space remains
Attachments:
You must be logged in to view attached files.January 29, 2019 at 7:43 am #104618
Elise NoromitMemberHello,
You need to switch off the generated CSS https://xtemos.com/docs/woodmart/css-generator/
Best Regards
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