Error on product page related to Slider Revolution

Hi, my name is Ricardo, from Spain. I have bought woodmart theme a few days ago, but I have a problem related to slider revolution and the product page.

Yesterday the product page was working fine, but when I decided to change/customize the slider of our website, I have got a strange behaviour on the product page. Slider Revolution displayed an Ajax Error when I was editing it…Ok, I closed it, but that changes affected our product page appearance…

Then, strange fields appeared on the product page and the tabs that used to appear at the bottom, now appear in a strange way (see attached image).

I already deactivated the plugins not related to the theme, I already changed from child to original woodmart theme, but the error persists.I already changed the theme to a WordPress default
Wordpress theme (storefront). On the storefront product page, there’s no error on the product page (NO STRANGE FIELDS AND TABS ARE BEEN DISPLAYED).

Image 1: https://imgur.com/xqumOOk
Image 2: https://imgur.com/iBdoyXl
Image 3: https://imgur.com/FCjlpNn

Please, provide us some help in order to keep moving on our development process.

Attachments:

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By the way, I will add a sample URL as private content…Please, check it out.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Please provide the page with the problem.

Best Regards

I already solved the problem…But thanks anyway.

Let me tell you a constructive feedback: You as a well-known brand and a very popular theme on the WordPress platform, you should have a fastest ticket system. I realized only 2 members of your staff are answering the questions created by your clients…

24 – 48 hours to answer a question is too much in my humble opinion.

But thank you for your willingness to help.

Hello,

We are glad you have solved the issue.

We do our best to respond within 12 hours on weekdays and 24 hours on weekends. In any case, we will do our best to respond quickly

If you have any questions please feel free to contact us.

Best Regards.

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