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Error on the web

Viewing 21 posts - 1 through 21 (of 21 total)
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  • July 6, 2024 at 1:59 pm #581507

    lafontaneriaencasa
    Participant

    Many customers complain that the website ends up crashing sometimes, the header. More website is problem

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    July 6, 2024 at 2:13 pm #581515

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    July 8, 2024 at 1:11 pm #581732

    lafontaneriaencasa
    Participant

    .

    July 8, 2024 at 3:26 pm #581799

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Can you please share the site URL.

    Best Regards.

    July 15, 2024 at 3:49 pm #583438

    lafontaneriaencasa
    Participant

    …

    July 16, 2024 at 9:10 am #583563

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    You should disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Regards

    July 16, 2024 at 9:26 pm #583760

    lafontaneriaencasa
    Participant

    Broken…

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    July 16, 2024 at 9:30 pm #583762

    lafontaneriaencasa
    Participant

    Please can you check it?

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    July 17, 2024 at 9:15 am #583833

    Artem Temos
    Keymaster
    Xtemos team

    We just tested your website, and it works correctly. Here is a screenshot https://gyazo.com/6e0e6fb1406056363f63bd57ca8bf37e

    July 17, 2024 at 3:03 pm #583973

    lafontaneriaencasa
    Participant

    Many times it fails and sometimes it doesn’t.

    July 17, 2024 at 3:27 pm #583982

    lafontaneriaencasa
    Participant

    https://lafontaneriaencasa.com/producto/grifo-monomando-de-bano-sinua look this product..

    July 17, 2024 at 3:34 pm #583986

    Artem Temos
    Keymaster
    Xtemos team

    We see that the DOM optimization option is still enabled on this page. You need to disable it in Theme Settings and clear your website cache.

    July 17, 2024 at 3:42 pm #583988

    lafontaneriaencasa
    Participant

    If I deactivate it, I get this and it messes up everything.

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    July 17, 2024 at 4:05 pm #583993

    lafontaneriaencasa
    Participant

    —

    July 18, 2024 at 9:19 am #584093

    Artem Temos
    Keymaster
    Xtemos team

    Please disable all plugins that are not related our theme temporarily and send us your admin access. You can use any random email for the account.

    Kind Regards

    July 18, 2024 at 12:14 pm #584165

    lafontaneriaencasa
    Participant

    acces, now is broken the website…

    July 18, 2024 at 2:49 pm #584238

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but the password seems to be wrong and we can’t enter your dashboard.

    July 18, 2024 at 2:55 pm #584241

    lafontaneriaencasa
    Participant

    Try now

    July 18, 2024 at 2:57 pm #584242

    Artem Temos
    Keymaster
    Xtemos team

    We have disabled this option on you website. Please test how it works now.

    July 18, 2024 at 3:14 pm #584250

    lafontaneriaencasa
    Participant

    Whay do you disable?

    July 18, 2024 at 5:00 pm #584285

    Artem Temos
    Keymaster
    Xtemos team

    We disabled DOM optimization option in Theme Settings to fix this issue.

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Viewing 21 posts - 1 through 21 (of 21 total)