Error revolution slider

Revolution Slider does not save the edited changes. We have created a new one and it does not keep them either. We can not use revolution slider. Please we need help. Thank you.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme and check the issue again. Seems one of your plugins conflict the Slider Revolution.

Best Regards

Hello again I have disabled all plugins except revolution and remains the same. It does not work.

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Hello,

Please confirm the permit to deactivate all the plugins not related to the theme for the period of checking what may take up to 20 minutes.

Best Regards

I confirm

Hello,

Now your site stopped working showing the errors. As soon as the site works again, switch to the default theme to check the slider to understand if our theme causes the problem.

Best Regards

I do not know what they have done but it does not work. My client asks me for explanations. Please have to solve this problem because it is an online store ..

Please the store worked and you have left it without working. I need you to fix this now my client does not stop calling me and asking for explanations. I hope they start it on me.

Hello,

I have deactivated and activated plugins and switched to between child and parent. I checked the slider it did not work anyway, I switched all the plugins and theme back. The site was working. Nobody has entered the site since. Have you made any backups?

Best Regards

I do not have a backup. But the web worked perfectly for lack of the problem with revolution slider.

I have deactivated the other themes because you have activated a demo wordpress theme. The problem with revolution still exists and we can not save the modifications.

Hello,

When and how did you deactivate the themes? Seems that you just deleted them. Contact your host support perhaps they have the backup. I have asked for permission before deactivating the plugins because sometimes harmful plugins break the site when deactivated.

Best Regards

As I mentioned, I deactivated the demo themes because you had activated one of them. I have reactivated your theme and everything is fine. I have already made a backup. Revolution still does not work. Also I sent you some images where I had disabled all the plugins except revolution and it still did not work. That’s why I do not think that the problem is with the plugins, everything remained the same while being disabled.

Hello,

Please deactivate web debug and provide FTP access. https://codex.wordpress.org/WP_DEBUG

Best Regards

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