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Error Site

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  • #717555

    veronicafio
    Participant

    Hi, my website is showing a theme-related error, could you help me?

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    #717560

    veronicafio
    Participant

    see the transcription of the host diagnostic attached please

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    #717620

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Please follow this guide and troubleshoot the issue:
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards

    #717629

    veronicafio
    Participant

    Here are the login details for the dashboard.

    #717659

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please download the latest version of the theme from your account on ThemeForest and reinstall the theme, replacing all the files via Appearance -> Themes -> Add new and let us know if it works.

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)