Error: Sticky Header on mobile version

Hello,

My website uses your ‘Sticky Header’ function and this works great!

But I see an error…

As soon as I activate your Sticky Header function I get two images under each other on my single product page (mobile version).

Hopefully you can solve this.

Thank you very much!

Kind Regards,

Maikel

Hello,

Please provide the screenshot of the problem, I am checking the product page on mobile and cannot catch the problem. Also, provide product URL.

Best Regards

Hi support,

Here I have tree screenshots of the problem (see images).

Thanks for your help!

Best regards,

Maikel

Sorry, view one image here.

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Hello,

Now I see the sticky header is OFF, Please provide your site admin access.

Best Regards

See private content.

We don’t see this problem on your website now. Could you please send us a direct link?

Hello,

For example: https://www.supertuin.nl/product/teleskop-baumschneider-starcut-410-plus/

Please view this link with a real mobile phone.

Best regards,

Maikel

Hello,

What steps should I take to reproduce the problem? I am checking on the real mobile device I do not see any problems.

Best Regards

Hi support,

Navigate to a random ‘single product page’ on your mobile phone.

On my iPhone 7 I get to see two product images instead of one.

When I deactivate the sticky header function, I see one image again.

Very strange!

Best regards,

Maikel

Hello,

Now your header is not sticky that is why the problem is not reproduced.

Enable the sticky header.

Best Regards

Sorry, the sticky header is activated again!

Please view again.

Best regards,

Maikel

Hello,

Please provide your site admin access and FTP

Best Regards

Hello support,

Try to add the following code snippet to the Custom CSS area for mobile devices only in Theme Settings to fix this issue.

[role="presentation"] {
	display: none;
}

Hi,

Great support, thank you very much!!

Best regards,

Maikel

You are welcome! If you have any questions please feel free to contact us.

Best Regards

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