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Error update, Unable to find End of Central Dir Record signature

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  • #254457

    infinitygraphic
    Participant

    Here is the error message I got:

    La mise à jour a échoué : L’archive n’a pas pu être installée. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Thanks for your help

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    #254463

    Artem Temos
    Keymaster

    Hello,

    Try to go to Dashboard -> Updates and click on “Check again” button. Then try to update the theme again. If it doesn’t help, please, send us your admin access so we could check.

    Kind Regards

    #254475

    infinitygraphic
    Participant

    I just do it but i have this problem on 2 websites. I send you the admin access
    Many thanks

    #254476

    Artem Temos
    Keymaster

    So do you mean that you have solved the problem with the “Check again” button?

    #254481

    infinitygraphic
    Participant

    No, it’s the same error message

    #254482

    Artem Temos
    Keymaster

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #254485

    infinitygraphic
    Participant

    Ok , i do that and when i desactivate the license, the theme was updated ?…
    All it’s ok now, thank you for your help !

    #254496

    Artem Temos
    Keymaster

    Great, you are welcome!

Viewing 8 posts - 1 through 8 (of 8 total)

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