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Error updating latest version 7.6.0

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #594168

    j.urbinarosales
    Participant

    Hello!

    I have tried several times to update the latest version of the theme, but I get the following error:

    An error occurred while updating Woodmart: The package could not be unzipped. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    My current version of the woodmart theme is 7.5.1

    #594306

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #603470

    j.urbinarosales
    Participant

    Hello,

    I followed the steps indicated and I always get the same error when deactivating and activating the theme again, trying to update from appearance > Themes, as from the desktop > updates

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    #603476

    Artem Temos
    Keymaster

    Please deactivate the theme and send us your admin access and purchase code so we can check this.

    #603489

    j.urbinarosales
    Participant

    Sure, I share admin access

Viewing 5 posts - 1 through 5 (of 5 total)