Error updating to latest version

[chaubeauty.vn]

Hello Woodmart theme technical department!
I have a technical error while updating the theme, my current version is 7.0.4 and I want to update to the latest version of the theme.

However, during the update process, an error occurred with the following message: “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature”.

I tried searching for this error on the forum and I saw that one person had the same error as me, but the support team fixed it for him using some FTP method (I’m not very familiar with it). I have already purchased the License Key for this theme, and I would like to ask the technical department to update me to the latest version because I really don’t know how to fix the above error. I hope the technical department will support me during this update process.

My website is currently working normally, so I cannot let the technical department join. I would like to send a compressed file containing all the database and source code of my website to the editing department. After the update is complete, please send me the source code file as a compressed .zip file

If you agree to support me, please reply to this email so I can send the file link.

Another second question, please look at my 2 pictures below, I use the editor Elementor according to the required theme configuration, but why is the interface of each side so different? Each image below is an individual website and uses the same Elementor editor, but why are the interfaces on both sides different? Is it because of the version, one side is the old version and the other side is the new version? Can you explain it to me?

• This topic was modified 1 year ago by chaubeauty.vn.

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If you have any questions, please don’t hesitate to contact us.

Best Regards

I followed your instructions but it still gives me that error.

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Sorry, I still don’t understand what you mean above!
Do you want me to provide you with username and password information so you can access the wp-admin of my website?
And before you access it, I must deactivate all active plugins in it (including the woodmart core plugin)? At the same time, deactivate the themes with the main license key that was purchased?
Please confirm if I understand what you mean correctly? Because I’m not fluent in English and am using Google Translate.

Hello,

Yes, we request to provide full access to the admin area and we will switch to the parent and deactivate all the plugins not related to the theme. You can try once more on your own.

If you have any questions please feel free to contact us.

Best Regards

ok, I will send you the username and password information to my website with admin rights on September 18, 2023! Thanks for supporting me!

Hello,

Yes, sure, take your time and contact us.

Best Regards

Hello support team, as previously announced, I would like to provide my account information so you can access my website.

I would like to add information about the access link to the website

Please give me feedback on the specific time that your side will access my website and process. And please let me know when your update will be finished. I need to know this information so I don\’t access the website while you are processing it to avoid errors.

Please assist me in updating the latest version of Woodmart theme. I really can’t update because the system keeps reporting the error PCLZIP_ERR_BAD_FORMAT (-10)

I tried following your instructions before but the result is still the same, please help me!

Hello,

We have checked and we see you have the latest theme version. https://monosnap.com/file/4ICj3bJMMNHjyF7lpkn7dmJBtxC0Er

As for the Elementor, the version is different and thus it has a different view.

If you have any questions please feel free to contact us.

Best Regards

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