Error when adding video to products

I’ve experience an issue when adding a video to a particular product (works on some other products)

When adding the video, it disappears from the video container within woocommerce after updating page.

Strange as on another product, it adds without any issues.

Hello,

Which type of video do you want to add in the product like from the media library, youtube link or from vimeo?

Also share the wp login details i will check and give you a possible solution.

Best Regards.

It’s an MP4 video, I’ve successfully added it to another product but I struggle to add it to the actual product.

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You will find the link to the product in question below

Hello,

I have added a test product on your site and uploaded the mp4 video. It is working fine.
Here is the url:
https://mrmobility.co.za/product/test/

Best Regards.

Yes, this is correct. Please try add it to the product from the link sent above.

For some reason it does not work there

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you. Also change the child theme to parent theme.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

Best Regards.

Okay, I will try this.

What is the reason for changing child theme to parent theme?

Hello,

Sometimes additional code customization in child themes can cause the issue. Temporary switch to parent theme and check the issue.

Best Regards.

Please check, it works on other products but not on this specific product

Hello,

Sorry to say, Your given login details are not working, please share the correct login details of your site.

Best Regards.

These?

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

Best Regards.

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