Error when editing product category

Hello
I cannot edit a category.
If I go to the desired category to edit (screenshot), the page shows for a second the editable fields and then goes blank at this area (screenshot 2).

Why? How can I fix this? Right now, the only way to go us changing the name of the category, and then create a new one with the same name .

Best regards,
Alberto

Attachments:

You must be logged in to view attached files.

Hello,

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Hi Artem
Of course.
I just did it (please see attached screenshots) with the themes Storefront and TwentyFour, and then again with Woodmart. And the problem seems to be with Woodmart.

When clicking “edit”, the correct fields show up during one second and then the section becomes blank.

Kind regards,
Alberto

Attachments:

You must be logged in to view attached files.

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Hi Artem
Ok. The problem is with the plugin “Role Based Pricing for WooCommerce”, by Addify
https://woocommerce.com/vendor/addify/

Once it is activated, the category editing becomes blank.

I´ll look for an alternative.
Thanks, Alberto

We are glad that you sorted it out. Feel free to contact us if you have any further questions.

[Author]

Posts