Error with license and theme settings.

[jhosuantrubio]

I have several problems with my website.

I try to place the license purchased at woodmart and it won’t let me.

How can I do it? since it doesn’t give me the option to add it. In turn, when I edit something about the theme in Theme Settings it sends me to the WordPress settings. And when I update the theme, it gives me the following error:

Update error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Cannot find central directory end record signature

I would appreciate your help.

• This topic was modified 1 year, 5 months ago by jhosuantrubio.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please follow these steps:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Best Regards

I can’t do it, when I go to Dashboard -> WoodMart, the Theme License area doesn’t appear anywhere.

How can I find it?

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Hello,

Your site admin access is not valid, please provide the workable access.

Best Regards

[jhosuantrubio]

I leave you new credentials

• This reply was modified 1 year, 5 months ago by jhosuantrubio.

I updated your credentials because the comments do not read characters such as percentage. That’s why access didn’t work for you.

Good afternoon,

They are accessing my longstreetcasino.com website and they are deconfiguring everything. Please I just need to add my license and have it work normally, but they are damaging my platform even more.

And I also need to be able to update my woodmart template, but well, for that I need to add the license because I get several errors.

Hello,

Sorry for the delay.

Please enable this option: https://monosnap.com/file/LhZA6iQuWFtNdjFroWgXPLfxBQQanx

If you have any questions please feel free to contact us.

Best Regards

[jhosuantrubio]

Why when I go to page title > Pages title background > Remove does it send me to a configuration page and not save my changes?

• This reply was modified 1 year, 5 months ago by jhosuantrubio.

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Hello,

Please insert the site admin and FTP access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Good morning, I’ll provide you with the WordPress and FTP credentials here. Regarding WordPress, I kindly request that you exercise caution, as the last time there was access, the visual elements were damaged, causing issues with my client. Additionally, please note that in the FTP, the Longstreet website is not located in the PUBLIC_HTML directory but in a root folder named longstreetcasino.com.

Don’t worry about checking, I already solved it. The problem is that the max_input_vars must be above 5000 on the server.

Thank you!

Hello,

We are glad you have solved the issue.

If you have any questions please feel free to contact us.

Best Regards

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