Estimate delivery date not showing on mobile version

take a look. I am sending you the site in the private content. On desktop estimated delivery date is visible, and on mobile – not.

In responsive settings in elementor everything is fine – the element is not hidden on mobile.

Hello,

We just checked your home page and didn’t see this information even on a desktop device. Could you please clarify if you have enabled this on the product page? https://gyazo.com/b377b30395b23a94df16780246b25cd8

Kind Regards

Yes I did, but now I see I only see it on safari browser, and on Chrome browser it is not visible. Can you tell me why is that?

screenshot

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Now it seems to be visible both on desktop and mobile devices. It means that it was a caching issue on your website.

Sorry but it is not visible anywhere. I already did below things:
1. delete the element from elementor
2. purged lightspeed cache
3. added element once again to elementor
4. purged cache again
5. opened in incognito mode:
a) desktop: safari, chrome.
b) mobile: safari, chrome.

and it is not visible anywhere

Could you please disable all caches on your website completely? Also, contact hosting provider and ask to disable page cache on the server if any.

Kind Regards

Yes I did it already. Also I confirmed with hosting there is no cache from server side. I am sending div from the product page where you can find some info about the estimate delivery. It is placed in element or between separator and EAN code.

Could you please send us your admin access so we can check the configuration?

yes, but please note that this is production site, so please be careful

We need your FTP access as well to troubleshoot the issue further.

you want ftp access to domain catalog or domain/public_html catalog?

We need to have access to the root folder where WordPress is installed. It should contain folders wp-content, wp-admin and wp-includes.

ok, sending.

Please add all the translations as shown on the picture to fix this error https://monosnap.com/file/FDn8g8EYCEBHzaWh5QAQCzLPfClh2A

I just did, but still not visible on desktop (chrome, safari) and mobile (chrome, safari)

Hello,

You can fix it by applying patch # 617609. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

It seems to be fine on this site. But there is another site where I am experiencing same problem and I already done everything I did on the first site, including patch installation. Take a look in extra info.

Hello,

It looks like you didn’t apply the patch #616747. Try to apply it and clear your browser cache. Let us know if it helps.

Kind Regards

Yes, you are right. I did not instal the right patch. Now it is installed. I cleared cache. Turn on web browser in incognito mode, and still delivery date is not visible and it should be under the add to basket button.

In this case, we need your website access so we can check what is wrong there.

Ok, Here you are

Here is proper one

Hello,

Sorry, but we can’t enter your dashboard and get the following error https://monosnap.com/file/S8nQUKWQDJ01ACgQCy9bgrh87EDTho

Kind Regards

Try now

As we can see, you didn’t create any delivery rules. That is why it is not shown on this website https://monosnap.com/file/2CvdFetIB2RJ4ZJzNImpyeVFzJezC0

Exactly. Now it is ok. Thank you

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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