Estimated delivery doesn’t work with Chronopost plugin

Hello,
The Estimated delivery feature won’t work with Chronopost plugin.

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Hello,

Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

We appreciate your cooperation and look forward to assisting you further.

Best regards,

Please see below.

Hello,

Thank you for the video.

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

Hi Artem,
Please send a reply when you’re ready to jump, so I’ll allow you to access.
Thanks

Hello,

We are ready to check this issue on your website. So please provide us with all the necessary information.

Kind Regards

Estimated delivery shipping is not enabled on the production website because of the issue.
You can test it on our dev env. so please share with us a timeframe for access.

We can do the check in the next 2 hours.

Please go ahead and check for the other ticket too, if possible.
Thanks

Hello,

Please provide us with your admin access so we can log in and check this on your end.

Hello,
Please update.

We are ready to check this on your website and are waiting for the admin access from you.

I already gave it to you here : https://xtemos.com/forums/topic/webp-format-for-mobile/

Unfortunately, we can’t open your website using this URL https://gyazo.com/10759c366e3b624df2af89e2c0644dee

Because you had changed your IP address I guess.
Please share me the new one.

Sure, here is my IP 46.205.204.197

It’s allowed.

For some reason, we can’t install the plugin locally. Could you please also send us your FTP access so we can perform further troubleshooting?

Yes, see below.

Hello,

You can fix it by applying patch # 697062. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Hello,
I cannot see the patch file.

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You need to update the theme to the latest version first – 8.3.5

Ok, done. I applied the 2 patches but there is a bug.
When selection another method as the 1st one (Lettre suivie in that case), by example MondialRelay or Chronopost, the selection come back to the 1st.
Disabling the “Estimate delivery” feature solves the issue.
You can check the behavior on the same plateform as previous.
See video below.

Hello,

We have released a new patch to fix this issue – 697363. Please apply it and let me know how it works.

Kind Regards

hello,
Good job, it seems to work from now!

Great, we are glad to hear that. Feel free to contact us if you have any further questions.

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