Estimated Delivery option won’t work with Table Rate shipping
-
Hello,
All is in the title : We use Table Rate Shipping and the option Estimate Delivery doesn’t work.
See our config attached : the yellow highlighted part won’t work ; the others are OK.
Can you advise, please?
Thanks
Best regards
Attachments:
You must be
logged in to view attached files.
Hello,
Could you please record a short video and describe how we can reproduce the issue so we can check this for you?
Also, share the WP admin login details of your site so I will check and give you a possible solution.
Best Regards,
Please check the screencast.
Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards,
Yes, please give me your IP address so I can allow you to access.
Hello,
You have to whitelist my Country, Pakistan, from the IP restrictions.
Best Regards,
Hello, please share your IP address or range.
You can send it directly on my email address.
Thanks
Hello,
After reviewing the video, we noticed that you included functionality from a third-party plugin. Please disable all external plugins and check again.
Best Regards,
Hello,
Everybody use plugins.
Since we pay for support, it is expected to be more effective.
Please advise.
Hello,
Yes, you’re right, most users rely on third-party plugins. However, sometimes plugins conflict with each other or even with the theme itself, and in some cases, these conflicts are technically impossible to fix. Since we don’t have access to your website, we kindly ask you to temporarily deactivate your plugins one by one to determine which one is affecting the Estimated Delivery functionality.
Best Regards,
Hello Aizaz,
I deactivated all plugins one by one, without any clue.
Can you give me your IP address or range so I can allow you to jump on the plateform?
Hello,
My IP address is 176.98.82.135
Best Regards,
Please try the following and let me know.
You can check for the 3 opened issues.
Hello,
After checking your website in more detail, we can see that, unfortunately, the issue comes from the plugin side.
Our Estimated Delivery functionality retrieves the selected shipping zone using the default WooCommerce function
wc_get_chosen_shipping_method_ids
https://github.com/woocommerce/woocommerce/blob/6f0871a71619a3e11c4c64c8cd904a6c9b255fe5/plugins/woocommerce/includes/wc-cart-functions.php#L420
This function relies on WooCommerce’s standard structure for shipping method IDs, which are expected to include a colon (:) as a separator — for example, flat_rate:1 or local_pickup:2.
As you can see from your screenshot (https://monosnap.ai/file/y1l93a82clSstTptOq8cB580Efx0zX), the Lettre suivie method does not include this separator, which causes the issue.
Please note that this behavior cannot be fixed from our side, as it depends on the plugin’s internal implementation of shipping methods.
Best Regards,
Hello,
Thanks for your feedback.
It’s interesting.
How can we do?
Hello,
Unfortunately, in this case we’re unable to assist you, as we’re using the default WooCommerce functionality. However, you can try reaching out to your plugin’s support team — they might be able to help you with this issue.
Best Regards,
.
