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Etra Content Drop Down (html blocks) has disappeared but content is still there.

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  • #368564

    offgridcircuits
    Participant

    on several products I have the extra content html block, which puts a form on the page. I have it before content or after content. The form is visible and work. In editing the product, the “extra content” just has the “before, After, Prefooter” selections but the drop down for html blocks is now gone.

    Here is an example:
    https://solarsupplyhouse.com/product/set-of-four-280ah-3-2v-lifepo4-prismatic-cells-with-laser-welded-studs/

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    #368579

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)